Volunteer Communication & Coordination

• Work closely with the volunteer teams a diverse group ranging from regular and long-term, volunteers, placements (e.g. Job Centre) to business people having just a 1-day volunteering experience – to ensure that all shift duties are covered, and teams work effectively
• Provide leadership and guidance to volunteers, ensuring they follow all policies and procedures, high standards of accuracy are maintained and their volunteer experience with FSM is a satisfying one
• Work closely with the Warehouse Manager, Volunteer Manager & wider staff team with the recruitment, training and development of volunteers in the context of our commitment to Equal Opportunities
• Participate in end-of-day reviews and planning for the next day’s activities

Standards

• Ensure compliance with relevant Health & Safety, Food Hygiene and other standards applicable to the building, vehicles, refrigeration equipment, our staff and volunteers, carrying out risk assessments as required
• Uphold and develop high quality customer care towards & communication with our Community Food Members (CFMs)

Administration

• Ensure that food movements are accurately logged on the electronic stock management system
• Carry out depot administration, including running reports, correspondence with member groups, updating volunteer records
• Ensure that relevant administrative matters are dealt with in a timely way, for instance food safety traces & customer complaints

FareShare Midlands Profile/Representation

• Represent FSM both internally and externally at an operational level through networking, promotional activity and sustaining well established links with Community Food Members, Suppliers and other key stakeholders at local, regional and national level
• Build excellent relationships with local partners including public services and VCS and volunteer involving groups
• Keep abreast of local and national developments in public and third sector policy likely to affect FSM ensuring it is positioned to influence and shape future policy
• Ensure a positive culture within the organization, in line with FSM Values and Behaviours Framework, reflecting our joint commitment to equality, diversity and inclusion, code of conduct, learning, development and continuous improvement, engendering trust amongst all stakeholders. This will include ownership for self/personal development and the development of teams

Skills

Person Specification - Skills, Qualities & Experience

• Excellent, clear and proactive communication skills, both internal and with external stakeholders
• Team working skills, including both the ability to delegate and to develop people with a positive approach
• Good organisational skills including attention to detail, an ability to prioritise and meet deadlines working with own team
• All-round good health and ability to do physically demanding work at times
• A positive and creative attitude in support of our FareShare & partners values
• A motivation to collaborate with and develop others, with a demonstrable commitment to Equal Opportunities
• A flexible work approach, including a willingness to cover alternative shift rotas

Qualifications

• Driving license
• IT literacy, in particular of using Microsoft applications (Outlook, Word etc)
• Sound numeracy skills
• Food safety Level 2
• Mental health awareness
• Safeguarding Level 2
• Health & Safety as it applies to food distribution (if not, it is essential that you have the commitment to training in these areas)

Desirable Experience

• Up-to-date Forklift truck license
• IT literacy, in particular of using Microsoft applications (Outlook, Word)
• Sound numeracy skills
• Health & Safety as it applies to food distribution (if not, it is essential that you have the commitment to training in these areas)

Values and behaviours

• A commitment to Equal Opportunities
• An appreciation of FareShare Midlands’ mission and vision
• Flexibility of approach and ability to work in a team
• Proven ability to develop and maintain good working relations, with both internal and external audiences
• The role holder will be required to work flexibly to meet operational needs

How To Apply

To apply, please submit:

• A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands
• Your CV

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands.

“Right to Work” in the UK status is required.

Closing date for applications: Friday 16th October 2026