Safpro
Warehouse & Production Team Leader
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ROLE PURPOSE
The Exeter Warehouse & Production Team Leader owns day-to-day operational delivery at our Exeter site — from picking and despatch through to production reporting, stock control and finishing quality — while leading and developing the site team. This is a hands-on leadership role: equal parts floor presence, systems and reporting discipline, and people management, reporting directly to the Head of Operations.
THE PERSON WE'RE LOOKING FOR
- A hands-on operations leader who is as comfortable running picking and despatch as they are producing a clean weekly report
- Being a working team leader and happy to contribute on the ground during peak periods.
- Organised and process-minded — someone who instinctively turns ad hoc ways of working into repeatable daily routines
- Confident with everyday business systems (spreadsheets, Smartsheet, despatch platforms such as Worldship) and quick to pick up new ones
- A natural trainer and coach who brings the team with them, not just an instruction-giver
- Comfortable holding people to account through structured 1-2-1s and honest, fair conversations
- Safety-conscious and detail-focused, particularly around stock accuracy and finishing quality
- A clear, proactive communicator who keeps Gloucester in the loop without being asked
KEY RESPONSIBILITIES
Production & warehouse operations (daily)
- Generate and issue picking for finishing production runs each morning
- Process priority orders promptly, keeping same-day despatch on track
- Generate despatch paperwork and upload to Smartsheet for offsite embroidery
- Produce daily production reporting
- Print and distribute warehouse order paperwork to the team
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Stock, orders & despatch (twice-weekly / weekly)
- Review and clear outstanding orders
- Investigate missing stock linked to orders, liaising with Procurement to resolve
- Oversee despatch processing on Worldship/DPD, etc.
- Confirm finished stock requirements and stock cover
- Audit old or open orders in the system and close out where needed
Reporting & systems (weekly / monthly)
- Prepare and present the site’s L10 report
- Compile the despatch and errors report for the Head of Operations
- Check all finishing sheets are booked in correctly
- Complete and issue finishing monthly paperwork
- Maintain the staff holiday board
Health, safety & procurement liaison
- Conduct regular warehouse health & safety checks
- Liaise with Procurement on thread, consumables and carrier ordering, flagging site needs promptly
People leadership
- Line-manage the Exeter warehouse & production team
- Run regular 1-2-1s with direct reports
- Train and cross-skill team members across reporting and warehouse systems, so cover never depends on one person
WHAT SUCCESS LOOKS LIKE (FIRST 3–6 MONTHS)
- Daily picking, despatch and reporting run reliably without gaps when the Team Leader is off site
- Despatch and errors reporting reaching the Head of Operations on time, every week
- At least one other team member cross-trained on core systems
- A current holiday board and a regular 1-2-1 cadence in place
- Warehouse health & safety checks completed on schedule, with issues escalated promptly
ESSENTIAL SKILLS & EXPERIENCE
- Proven experience leading a warehouse, production or fulfilment team, ideally in a fast-paced, multi-SKU environment
- Confident user of spreadsheets and reporting tools, with the ability to learn new platforms quickly
- Track record of running structured team routines: 1-2-1s, holiday/absence management, daily huddles
- Comfortable owning stock accuracy and liaising with procurement/purchasing to resolve issues
- Strong organisational skills and the ability to prioritise competing daily demands
- Excellent communication skills, with the confidence to report performance and issues to senior management
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DESIRABLE
- Experience in garment decoration, workwear/PPE, or textile finishing environments
- Familiarity with EOS/L10 meeting structures
- Exposure to ERP or warehouse management systems
ABOUT SAFPRO
Safpro is a workwear and PPE fulfilment and garment decoration business, scaling from around £12.5m toward £17m with a roadmap to £30m+. Our Exeter branch contributes £4m to the above figures.
Our capabilities span stockholding, pick and pack, light making and finishing, embroidery, heat-seal. We hold ISO 9001, 14001, 45001 and 27001, Cyber Essentials, and Real Living Wage Employer status. Our values: Always Hungry, Fast Fix, We Not I, Own It, Right First Time.
WHAT WE OFFER
- A permanent, full-time role with real ownership of a site
- A direct line into the Head of Operations and genuine input into how the site runs
- A business investing in its systems and its people as it scales
HOW TO APPLY
Send your CV and a short covering note to Damian Jones, Head of Operations, at damian.jones@safpro.co.uk.
Safpro Industrial — Exeter Warehouse & Production Team Leader — for external recruitment use.
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