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Department: Warehouse
Location: Chalton, Luton
Reports To: Warehouse Operations Shift Manager
The Company
Deta is a well-established, thriving manufacturer and distributor of electrical products, including wiring accessories, LED lighting, safety alarms and cable, incorporating the Deta, Brackenheath Briticent, Vimark, Tower Electrical brands, as well as Channel Safety Systems and Timeguard. Deta's products are specified by many Housing Developers and are distributed through electrical wholesalers as well as retailers.
Deta currently has a turnover in excess of £90m in the UK and enjoy a strong position in its marketplace.
Job Scope
The Warehouse Supervisor is responsible for the day-to-day supervision of both the Goods In and Picking & Packing operations, ensuring the safe, efficient and accurate movement of stock throughout the warehouse. This role is responsible for leading the warehouse team, maintaining service levels, achieving operational KPIs, and driving continuous improvement across both functions.
Environment
Warehouse setting with standing, walking, lifting, and repetitive tasks.
Skills Required
- Proven ability to lead, motivate and develop a team to achieve operational objectives.
- Strong understanding of warehouse operations, including Goods In, Picking, Packing, Dispatch and Stock Control.
- Experience of planning workloads and allocating resources to meet changing business demands.
- Ability to monitor and manage warehouse KPIs, taking corrective action where required.
- Excellent organisational and time management skills, with the ability to prioritise multiple tasks.
- Strong communication and interpersonal skills, with the confidence to coach and influence team members at all levels.
- Good problem-solving skills and the ability to make informed decisions under pressure.
- Competent in using Warehouse Management Systems (WMS) and Microsoft Office applications.
- Sound knowledge of Health & Safety legislation and safe working practices within a warehouse environment.
- High attention to detail with a focus on accuracy and quality.
- Flexible approach to working hours and operational requirements.
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Personal Attributes
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- A positive, proactive and hands-on leadership style.
- Leads by example and promotes a culture of accountability and teamwork.
- Calm and resilient under pressure.
- Strong work ethic with a commitment to delivering excellent customer service.
- Able to adapt quickly to changing priorities and business needs.
- Committed to continuous improvement and driving operational excellence.
- Professional, approachable and able to build strong working relationships across departments.
Key Responsibilities
- Supervise the daily Picking & Packing operation for Wholesale, Irish and Export customer orders, ensuring orders are picked accurately and dispatched on time.
- Supervise the Goods In operation, including the unloading and receipt of containers, LCL deliveries, small parcel deliveries and customer returns.
- Ensure all daily operational KPIs are achieved, identifying risks early and escalating issues where necessary.
- Lead by example, promoting high standards of productivity, accuracy, quality and teamwork throughout the warehouse.
- Plan and coordinate labour resources across both operational areas to meet changing business demands and priorities.
- Work closely with the Warehouse Administration team to ensure the smooth distribution of pick lists, prompt resolution of operational queries, accurate stock movements and effective replenishment planning.
- Collaborate with the Stock Control team to maintain and improve inventory accuracy through robust operational processes.
- Liaise with the Rework team to ensure stock drops are completed promptly and finished goods are removed from the mezzanine in line with operational requirements.
- Monitor workflow throughout the shift, reallocating resources where required to maximise efficiency and customer service.
- Identify opportunities to improve warehouse processes, productivity and service levels, raising recommendations with the Operations Manager.
- Ensure compliance with all Health & Safety, Environmental and Company policies and procedures, promoting a safe working culture at all times.
- Ensure all team members receive appropriate training and remain competent in operational procedures, health and safety requirements, and company standards.
- Ensure all warehouse equipment and MHE required for daily operations is available, fit for purpose and reported for maintenance when necessary.
- Carry out regular performance coaching, one-to-one discussions and constructive feedback to support colleague development and accountability.
- Support investigations into operational issues, stock discrepancies and customer service failures, implementing corrective actions where appropriate.
- Maintain high standards of housekeeping across all warehouse areas, ensuring a clean, organised and safe working environment.
- Support the Operations Manager with operational planning, shift handovers and the implementation of business improvement initiatives.
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