carloans 365
Warranties Specialist
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About the Company
carloans 365 is a fast-growing, industry-leading car finance broker based in Sale, just 10 minutes from Manchester city centre.
Our mission is simple: to empower our customers by securing the best finance deals tailored to their needs, helping them drive away in their perfect car.
With rapid growth and a reputation for delivering exceptional customer service, we pride ourselves on making car finance quick, easy, and hassle-free. Join us at carloans 365, where customer satisfaction drives our success.
Enough about us, what’s the role?
As a Warranties Specialist at carloans 365, you’ll play a vital role in enhancing the customer experience post-finance payout. You’ll connect with our happy customers to offer tailored warranty options that suit their budget and personal needs, while also working closely with dealerships to ensure smooth, hassle-free transactions.
No cold calling, just conversations with our customers who are already thrilled with the service! We’re looking for a dynamic professional who can pitch and sell with confidence, build instant rapport, and leave a lasting positive impression in every interaction. If you thrive on connecting with people and delivering exceptional service, this is the role for you.
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Responsibilities
- Contact customers who have recently had their car finance loan paid out to advise of the payout status and to offer additional extended protection on their new vehicle
- Establish and build rapport with customers in a single call
- Provide customers with dealership details and organise the collection or delivery of vehicles as needed
- Pitch warranty options to customers, offering 12, 24 and 36 month plans that cover mechanical and electrical failures
- Handle objections related to budgets and reasons for purchasing the warranty, such as breakdowns
- Set up payment plans
- Manage and track warranty sales and customer interactions using internal warranty system
- Liaise with car dealerships and arrange customer collection or delivery
What are we looking for?
- Outbound sales experience is essential; motor trade or finance broker is beneficial
- Warranty or GAP insurance experience would be excellent!
- Exceptional work ethic is critical for this role
- Ability to think on your feet, effectively handle and overcome objections during the sales process
- A genuine passion for helping customers and ensuring their satisfaction with the service provided
- Maintaining a high level of professionalism and integrity in all customer interactions
- Can work independently, take initiative, and stay motivated to achieve personal and team targets
- Proficiency with Excel and CRM systems
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Details
- £25,000 basic + uncapped commission – OTE estimated £60,000
- Working pattern: 09:00 – 18:00, 5 days per week, Monday – Saturday (you will receive a weekday off should you work a Saturday)
- 28 days holiday (bank holidays are not automatically booked off and are granted on a first come first served basis) + 1 additional day off for your birthday
Benefits
- Exceptional coaching and support to ensure you're learning, developing and progressing from day one
- A fast-growing business with great career progression opportunity
- Additional leave (Birthday off)
- Company events
- Employee Assistance Programme
- Regular social events and lunches
- Generous spot prizes and incentives
- Great career progression opportunities
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