Park's Motor Group
Warranty Administrator
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Location: Lanarkshire
Franchise: Various
Park’s Motor Group is seeking a bright, enthusiastic individual to take up a position as Warranty Administrator covering sites in the Lanarkshire area.
About The Role
You will administer our warranties supporting our branches and its customers and clients through the various services we provide for our manufacturers.
Detailed Responsibilities
- Preparing, qualifying & submitting claims to manufacturer’s accurately & efficiently for all the branch according to the brand’s procedures
- Select claims to support key work streams and deliver commercial effectiveness
- Preparation of claim forms and supporting material for all branches within expiry timeframes
- Ensuring maximum return from all our manufacturers for all warranty work including the issue of credit notes and associated paperwork
- Input/update/monitoring and management of all manufacturer’s warranty payments
- Input/update/monitoring and return of warranty parts to our manufacturers and reconciliation of all warranty schedules
- Input/update/monitoring of warranty submissions, credits, rejections and customer contributions towards goodwill claims
- Develop relationships with other staff members, specialist repairers and manufacturers’ representatives
- Manage, maintain and share updated knowledge on all warranty procedures and documentation
- Ensure all processes, time constraints & procedures are adhered to
- Support needs of other Park’s staff members on all warranty related matters
- Provide warranty support at designated branch whenever required
- Follow warranty processes and compliance with the manufacturer’s warranty manual
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Key Abilities And Skills Required
- Display knowledge in warranty administration gained from your experience
- Able to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
- As Warranty Administrator it is essential to be friendly but convey a professional manner and able to demonstrate integrity, discretion and objectivity
- Able to meet our various branches deadlines without compromising on the quality of work
- Ensure communication levels undertaken for cooperative relationships with customers & colleagues
- Able to maintain strong working relationships with colleagues, the client base and the manufacturers, through the use of rapport building techniques & empathy
- Expertise on Kerridge system, manufacturer systems & Microsoft packages is essential
- High level of attention to detail
- Ability to present data to all levels of staff and management
- Highly flexible approach and able to prioritise
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Core Competencies And Skills
- Computer literacy
- Numeracy
- Communication skills
- Flexibility
- Customer focus
- Decision Making
- Persuasiveness
- Determination
- Proactivity
- Integrity
- Planning and Organising
- Teamworking
- Relationship Maintenance and Building Rapport
For You
As a Park's Motor Group employee you will receive:
- Access to the Company Pension Scheme
- Colleague Introductory Scheme
- Industry leading discounts on purchases on new and used cars
- Death in service benefit
For You And Your Family
- Discounted Servicing
- Subsidised car purchase scheme
- Employee Assistance Programme
- 24/7 remote GP
- Medical second opinions
- Unlimited mental health support
- Physiotherapy help and advice
- Savings and discounts on shopping
- Financial and legal support
This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Warranty Administrator and beyond.
If you have the desire to lead and the drive to become a member of our team then we want to hear from you.
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