Warranty Administrator - polestar team

Full-Time | polestar team | Markham, ON | Aug 17, 2026

Job Description

Polestar Toronto, a division of Grand Touring Automobiles, is seeking to hire a warranty administrator. The warranty administrator is responsible for the prompt and accurate submission of manufacturer warranty claims and the resulting collection of all warranty claim revenue.

Accountabilities

• Be familiar with current manufacturer and company policies and procedures.
• Establish and maintain productive relationships with the manufacturer’s designated warranty representatives with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedures manual.
• Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes, and/or other administrative data required and enter them on repair orders.
• Flag the appropriate technicians for the hours earned on the operations they performed.
• Check each repair order against the vehicle’s service history to avoid making duplicate claims.
• Monitor the use of special warranty programs for diagnosis time, straight-time repairs, etc., for abuse by the service technical staff.
• Report to management any abuse or fraudulent manipulation of warranty claims.
• Submit warranty claims to the manufacturer using the administrative tools available and in current use.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Contact the appropriate warranty claims representative regarding any claims requiring special authorization.
• Maintain a record of all claims submitted, returned/rejected, or paid, and the current status.
• Provide a weekly report to the service manager regarding claims status.
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 21 days of warranty receivables.
• Arrive and depart from work at the hours designated by service management.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its customers.
• Maintain a high level of personal grooming, hygiene, and dress appropriately for the duties of the position.