Wessex Garages
Warranty Administrator
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At Wessex Garages
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.
We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
About The Role
Join Wessex Garages as a Warranty Administrator and play a key role in ensuring warranty claims are processed accurately and efficiently.
You'll be responsible for submitting, monitoring, and reconciling manufacturer warranty claims, ensuring all documentation meets manufacturer standards and maximising warranty recoveries for the business. Working closely with Service Advisors, Technicians, Parts departments, and manufacturer representatives, you'll help ensure claims are processed correctly and resolved promptly.
Key Responsibilities
- Process and submit manufacturer warranty claims accurately and within required timescales.
- Monitor and track outstanding claims, following up on authorisations, rejections, and queries.
- Ensure job cards and supporting documentation meet manufacturer requirements.
- Liaise with manufacturers regarding approvals, warranty contributions, and claim resolutions.
- Manage warranty parts returns and maintain accurate warranty records.
- Monitor work in progress, outstanding claims, and weekly debt analysis.
- Complete monthly checks to ensure warranty payments have been received correctly.
- Support manufacturer audits and keep up to date with warranty policies and procedures.
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About You
- Previous administrative experience, ideally within the motor industry.
- Strong attention to detail and excellent organisational skills.
- Confident using Microsoft Office and web-based systems.
- Excellent communication and relationship-building skills.
- Ability to prioritise workload and work independently in a busy environment.
- Professional, proactive, and customer-focused approach.
Motor industry or warranty administration experience would be advantageous, but full training will be provided for the right candidate.
Why join Wessex Garages?
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Benefits
We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:
- Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme – We contribute to your future with company-backed pension support.
- Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support – Your wellbeing matters to us. Employees can access confidential support, guidance and resources covering mental health, wellbeing and life's challenges.
- Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
Please Note
Driving licence checks will be carried out during the recruitment process.
We are unable to provide visa sponsorship for this position.
Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
To see all our latest vacancies, please visit www.wessexgarages.com/recruitment
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