Lookers Motor Group Limited
Warranty Advisor
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About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Warranty Advisor
Location: Essex
Department: Aftersales
Salary: £28,000 to £32,000 depending on experience
Hours: 42 hours per week, between Monday to Friday 08:00 to 18:00
About The Role
We are on the hunt for a Warranty Advisor with experience in automotive Warranty claims and processes to come and join the fantastic team at our Leeds Ford dealership. You will be based within our Aftersales Department and will be part of an enthusiastic and friendly team who will be there to support and guide you through your new role.
The Manager will impart their knowledge and experience allowing you to develop your skills and establish a long career within the Automotive industry. Don’t forget you will also have a supportive team around you to help you along the way!
Our Warranty Administrators and Advisors are fundamental within our Warranty department! Day-to-day they are primarily responsible for processing warranty claims as well as liaising with customers both face-to-face, over the phone and via email. We are looking for an individual with a customer service background “serviced” to perfection!
If you're passionate about customer service and thrive on representing an innovative brand, this role is made for you. You’ll be part of a close-knit team, with full support from management to help you grow. This is a truly amazing role that will give the right person the chance to develop their career with a market leader!
Key Responsibilities
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Maintaining accurate customer records, and updating the systems when any bookings have been made
- Examine completed warranty repair orders and preparing claim forms & supporting material
- Ensure maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperwork
- Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of the Dealership, manufacturer, and customer
- Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims
- Ad-hoc administration tasks as given from the Aftersales Manager
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Skills & Competencies
- Exceptional communication skills, with a customer-first approach
- Strong teamworking abilities, alongside effective organisation and time management
- Confidence working in a fast-paced, target-driven environment
- Warranty administrator experience gained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also.
- You’ll be energetic, have a warm personality and a real passion for delivering a first-class customer experience
What We Offer
- Competitive salary of up to £32,000 basic (depending on experience)
- Comprehensive training and development opportunities, with room to grow within Lookers
- A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.
Why Lookers?
At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.
Ready to take the next step in your career? Apply today and let’s achieve great things together!
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
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Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
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