Harley-Davidson
Warranty Analyst (EMEA)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Auto req ID: 58868
Title: Warranty Analyst (EMEA)
Job Function: Customer & Dealer Operations
Location: UK, France, or Spain
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?
Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders. We strive to deliver an H-D experience with an unequivocal customer focus.
From the UK to Singapore and many places in between, our employees are essential to our success. Our efforts are concentrated on the highest priority markets, primarily North America, Europe, and parts of Asia Pacific. We have concentrated our resources in-market for maximum impact in line with our future strategy. Our regional offices and in-market teams have the freedom within a clearly defined framework to make decisions to drive their business. In-market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions.
We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be. This Hybrid role is not tightly linked to a physical location and provides flexibility in where, in the UK, France, or Spain, when, and how you accomplish your work.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Summary
This position is responsible for the administration of the HDMC warranty policy across multiple markets through the processing of incoming warranty claims within existing guidelines. In addition, this position will act as a warranty expert within the region providing advice, support, and training to markets and dealers as required.
Job Responsibilities
- Process or acknowledge all inbound warranty claims within 48 hours.
- Assist dealers to work within warranty policy to eliminate abuse of the warranty program.
- Assist field sales managers (FSM) & technical service team (TSR) in administering any goodwill measures.
- Provide relevant management reports for leadership and field teams as needed.
- Conduct warranty audits within the dealer network to ensure dealer compliance with policy; train and coach dealers where errors have been found; report abuse to supervisor.
- Work with the region to improve warranty and recall process.
- Provides an opportunity for the Warranty analyst to develop and implement process improvements for warranty reporting and processing.
Education Requirements
- High School Diploma or Equivalent Required
Experience Requirements
- Required:
- Fluent in English
- Minimum of 2 years previous general warranty experience.
- Experience working within the automotive industry at either a distributor, market, or retail level.
- Previous experience in auditing processes, recommending, and implementing process improvements.
- Experience working within SAP Sales and Distribution module
- Intermediate to advanced MS Office skills, including Word, Excel, Outlook, PowerPoint, SAP & mainframe database principles.
- Excellent communication skills to enable effective communication with the dealer network and HDMC management.
- Strong time-management skills with the ability to work independently while remaining a collaborative team player.
- High attention to detail and the ability to work within defined guidelines.
- Proven track record of success in a similar role or industry environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Preferred:
- Qualifications in mechanical engineering are preferred but not essential.
- Sound understanding of warranty processing and reporting within SAP is preferred.
- Fluency in another language.
Compensation and Benefits
We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson.
Additional Information
- Direct Reports: None
- Travel Required: 0 - 10%
- Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
- Relocation: This position is not eligible for relocation assistance
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location