Legacy London Recruitment
Warranty Analyst - Manufacturing Brand - Oxfordshire
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Warranty Analyst
We are recruiting for a Warranty Analyst to join a leading global manufacturing brand in their Oxfordshire team.
You will be responsible for the administration of the warranty policy across multiple markets through the processing of incoming warranty claims within existing guidelines. You will act as a warranty expert within the region providing advice, support and training to markets and dealers.
Responsibilities
- Process or acknowledge all inbound warranty claims within 48 hours.
- Assist dealers to work within warranty policy to eliminate abuse of the warranty program.
- Assist field sales managers (FSM) & technical service team (TSR) in administering any goodwill measures.
- Provide relevant management reports for leadership and field teams as needed.
- Conduct warranty audits within the dealer network to ensure dealer compliance with policy; train and coach dealers where errors have been found; report abuse to supervisor.
- Work with the region to improve warranty and recall process.
- The position provides an opportunity for the Warranty analyst to develop and implement process improvements for warranty reporting and processing.
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Who Are You
- Fluent in English (ability to speak other languages is a bonus)
- Minimum of 2 years previous general warranty experience.
- Experience working within the automotive, manufacturing, FMCG or retail industries
- Previous experience in auditing processes, recommending and implementing process improvements.
- Experience in creating training programs is preferred but not essential.
- Experience working within SAP Sales and Distribution module
- Intermediate to advanced MS Office skills, including Word, Excel, Outlook, PowerPoint, SAP & mainframe database principles.
- Excellent communication skills to enable effective communication
- Strong time-management skills with the ability to work independently while remaining a collaborative team player.
- High attention to detail and the ability to work within defined guidelines.
- Proven track record of success in a similar role or industry environment.
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