MSX International
Warranty Assessor Apprentice
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Company Description
MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.
With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed, and always ready to break new ground.
Are you looking for variety, development, and real impact? Welcome to MSX.
Job Description
Working within an experienced team assessing automotive warranty claims for various automotive brands.
In this role, you will be working towards completing a Level 3 Business Administration.
Main Purpose of the Role
The automotive administrator apprentice is responsible for the assessment of prior approval claims submitted by the OEM dealer network and carrying out the supporting administration.
Support Kit Request from Dealers
All claims should be assessed and approved in accordance with manufacturers' Policies and Procedures and always provide information and recommendations. Claims should be authorized, amended, or rejected accordingly.
The Automotive Claims Assessor will provide remote support for the dealer network on correct claim submission and policy guidance.
Candidate Responsibilities
- Working in a team of up to five assessors in an open plan office
- Record data as required into a bespoke computer application (training provided)
- Assess claims on OEM systems and liaise with, and where required, the dealer via telephone and email
- Ensure all data is aligned with all the correct processes, technical bulletins, and campaigns
- Proactively find all relevant data and identify clearly the reasons for accepting, amending, or rejecting claims
- Administer the necessary documentation to support the claims
- Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
- Complete all work to a minimum quality requirement assessed by MSXI and customer management
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Qualifications
Candidate Specification
The ideal candidate will want to develop their administration and customer service experience.
- Interest in motor vehicles
- Educated to GCSE Mathematics and English C or equivalent grade 5 or above
- Customer experience would be judged a significant advantage
- Confident with the use of telephones, computers, and web-based applications
- Work to tight time schedules, producing and maintaining a high level of quality
- Flexible to cover additional hours around holidays, sickness, and peak trends
- PC literacy is essential
Competencies and Skills Required
- Team player but must have a proactive approach and provide new ideas for continuous improvement
- Process orientated with attention to detail
- Logical thought processes; inquisitive and capable of non-leading questioning
- Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills
- Can demonstrate a high degree of being able to work on own initiative and motivation
- Enthusiastic, flexible, and proactive personality
- Personal qualities of integrity, credibility, and a commitment to and passion for the brand
- Strong business acumen, customer focus, and automotive knowledge
- Strong organizational and time management skills
Additional Information
Working Hours
40 hours per week, 8 to 5, Monday to Friday from The Colchester office, with an option for remote working.
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What We Offer
- Raising to £26,500.00 (Living wage) on completion of qualification
- 25 days annual leave (pro rata)
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- 10 days full pay sick days (after three months service)
- Salary exchange childcare vouchers
- Cycle2work scheme
- Car salary exchange scheme
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world.
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable, and innovative solutions.
The MSX Vision
To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity, or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Workplace Type: MSXI Office
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