Magnet
Warranty Coordinator (Fixed Term)
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Role: Warranty Coordinator
Reports to: Service Desk Manager
Location: Darlington
Hours: 39 hours, Fixed Term 6 month contract
Salary: £27,000
We're looking for a service-focused, proactive, and organised Supply Chain Warranty Coordinator to play a key role in managing quality issues across our store network. You will be joining our Customer Care team, providing a high level of customer service at all times.
You'll be responsible for coordinating warranty-related activities, ensuring issues are resolved efficiently and delivering a high standard of customer service. This position gives your opportunity to work with a variety of Stakeholders, so if you're a strong relationship builder with excellent attention to detail and a passion for driving positive outcomes, this could be the perfect role for you.
What’s in it for you?
- Fantastic company discounts: Up to 80% off our stylish kitchen ranges and products
- Access to Retail Trust
- Subsidised canteen
- Flexible holidays: Buy up to five extra days with our holiday purchase scheme
- Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7
- Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app
- A collaborative culture built on care, inclusion, and continuous improvement
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What you’ll be doing:
- Supporting service teams across the Magnet group to resolve quality issues quickly and effectively
- Managing customer quality complaints from start to successful resolution
- Reviewing and processing warranty and quality claims in line with company policies
- Working closely with internal teams to ensure smooth and efficient handling of customer claims
- Providing guidance and support to the warranty coordinators
- Identifying trends in data and taking action where needed
Who we’re looking for:
- Great communication and interpersonal skills
- Effective telephone handling technique
- Desirable a background in Manufacturing or quality assurance
- Strong analytical skills and the ability to maintain accurate documentation
- Not afraid to make decisions and use your own initiative
- High organisation skills to be able to adhere to agreed working practices
- Problem solving skills to be able to find a solution for all customers
- Someone who is keen to embrace our values: Care, Deliver and Inspire
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Why choose Magnet?
At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future.
As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people.
We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you.
We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.
#Magnet
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