Biffa Waste Services
Waste Management Executive
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Waste Management Executive - Customer Service (South Oxfordshire Council Team)
£25,174 salary | Aylesbury (office-based) | Full-time, 40 hours per week
About the Role
Are you passionate about delivering great customer service and making a difference to the customer experience? Join Biffa as a Waste Management Executive, supporting our South Oxfordshire Council team.
You’ll be a key point of contact for customers, helping to resolve enquiries, provide accurate information and ensure every interaction is handled professionally and efficiently. Working as part of a friendly, energetic and supportive team, you’ll play an important role in maintaining high levels of customer satisfaction.
Core Responsibilities
- Deliver excellent customer service by handling customer enquiries professionally, providing clear information and ensuring a positive experience.
- Manage and resolve enquiries efficiently, taking ownership of customer issues and ensuring they are directed to the right teams where needed.
- Maintain accurate records by updating customer information and recording interactions with strong attention to detail.
- Communicate effectively with customers and colleagues to ensure enquiries are handled promptly and consistently.
- Stay calm under pressure while managing competing priorities and maintaining a positive, helpful approach.
- Work collaboratively as part of the team, supporting the smooth delivery of customer services for South Oxfordshire Council.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Requirements
- A positive, customer-focused attitude with a genuine passion for delivering excellent service.
- Strong communication and interpersonal skills, with the ability to build rapport with a range of customers.
- Excellent attention to detail and the ability to maintain accurate records.
- A calm, professional approach with the ability to handle challenging situations positively.
- Good organisational skills, with the ability to manage priorities in a busy environment.
- Previous customer service experience and familiarity with Microsoft Office would be advantageous, but are not essential, as full training will be provided.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And here’s why you’ll love it at Biffa
- On-the-job training
- 25 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays
- Access to Biffa Perkz – high street discounts for you and your family
- Pioneering family-friendly policies
We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location