H I Weldrick Ltd
Webshop Supervisor
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We’re Hiring: Webshop Supervisor
Location: Leedale House, Railway Ct, Railway Court, Doncaster, South Yorkshire England, DN4 5FB
Hours: 40
Salary: £14.71
Reporting to: Webshop Manager
Are you an organised, proactive person who enjoys working in a fast-paced environment and taking ownership? We’re looking for a Webshop Supervisor to join our team and play a key role in the day-to-day running of our busy webshop. This is a hands-on position where you’ll help ensure orders are processed and dispatched accurately, customers receive excellent service, and the Webshop team operates efficiently. You’ll work closely with the Webshop Manager, dispensary team and wider business to keep everything running smoothly. If you’re a natural problem-solver, enjoy supporting a team and take pride in delivering high standards, we’d love to hear from you.
📦 What you’ll be doing
As Webshop Supervisor, you’ll have responsibility across a range of operational areas, including:
- Overseeing the day-to-day dispatch and fulfilment of webshop orders
- Supporting, training and supervising webshop assistants
- Ensuring orders are processed accurately and efficiently in line with company procedures
- Liaising with the dispensary team, customers and prescribers to help provide a professional and timely service
- Supporting payments, refunds, sales and cashing-up procedures
- Monitoring customer reviews and feedback, responding professionally and helping resolve issues where needed
- Providing administrative cover for the Webshop Manager when required
- Supporting staffing and rota cover, including holidays and sickness
- Maintaining excellent housekeeping and Health & Safety standards
- Completing relevant paperwork, risk assessments and operational checks
- Keeping up to date with company policies, procedures and communications
- Taking a flexible and proactive approach to support the changing needs of the business
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🔎 What we’re looking for
We’re looking for someone who can combine strong organisation with excellent customer service. You’ll ideally be:
- Proactive, reliable and able to take ownership
- Highly organised with excellent attention to detail
- Confident working in a busy, fast-paced environment
- A strong communicator who can work effectively with different teams
- Comfortable supervising, supporting and training colleagues
- Customer-focused and committed to resolving issues professionally
- Able to prioritise competing workloads and meet deadlines
- Comfortable working with payments, administration and operational processes
- Flexible and willing to get involved wherever needed
- Committed to maintaining high standards and representing the Weldricks brand positively
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Previous experience in a supervisory, ecommerce, retail, pharmacy or fulfilment environment would be beneficial, but we’re particularly interested in people with the right attitude, work ethic and willingness to learn.
💙 Why work with us?
Joining us as Webshop Supervisor means becoming an important part of a team that plays a vital role in delivering a great customer experience. You’ll have the opportunity to:
- Take real ownership and responsibility within a busy webshop operation
- Develop your leadership and people-management skills
- Work collaboratively with colleagues across the wider business
- Make a direct impact on customer experience and operational performance
- Build your knowledge and experience within a growing ecommerce environment
- Be part of a team where reliability, professionalism and great customer service really matter
📩 Interested?
If you’re ready to take the next step in your career and think you have what it takes to help us deliver an outstanding webshop service, we’d love to hear from you. Apply today and tell us why you’d be a great addition to the team!
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