Finance

• Maintain event management procedures to deliver accurate event billing, commission payments and event forecasting.
• Participate in the management of department's controllable expenses to achieve or exceed budgeted goals

Comply with all Marriott International policies and procedures, specifically in relation

You’ll need to know your stuff

• Ensures products and or services provided by hotel meet and where possible exceed guest expectations and builds customer loyalty through product and or service excellence.
• Builds the unit’s top line revenue by focusing on effective conversion of Wedding & Social enquiries and ensuring confirmed bookings has a signed contract and confirmed payment method.
• Maximizes revenue opportunities by working with operations to develop new offerings and packages.
• To be confident in sharing and updating hotel strategy team on the Social and Wedding forecast and updates on key bookings.

You’ll be expected to deliver on the following

• May work with highly complex or high profile groups, specifically Weddings and Social events, when financial impact will be significant.
• Be the first point of contact for all filming and photography enquiries and bookings and understand and identify the complexities of holding filming and photography shoots at St Pancras.
• To conduct show rounds and filming recces, including walk-in appointments, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the client’s needs.
• To carry out shop calls on a monthly basis to competitor properties.
• To be involved in wedding fairs and other promotional events to draft new business.
• To promote a professional image at all times by being immaculately dressed and presented.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer service. Ensures associates receive on-going training to understand guest expectations.
• Have a sound knowledge and understanding of all hotel facilities (e.g. meeting room setups, menus, accommodation.
• Maintain an effective and organised filling on all confirmed bookings.
• Carry out other duties as may be required to support hotel operations to provide total guest satisfaction.
• Utilise all company resources available to maximise revenues (e.g. Marriott Bonvoy, Lead Referral Programs, 3rd Party channels)
• Follows all company policies and procedures.
• Perform other duties as assigned to meet business needs

Your Key Measures for this role

• GuestVoice, TripAdvisor & ESS Feedback
• Brand Standard Audit
• Revenue and Profit Delivery
• Associate Engagement Survey
• BDRC

You know you’re doing a great job when

• Achieving annual performance criteria and balanced scorecard KPI’s
• Is being recognised by guests for extraordinary hospitality and product knowledge
• ESS scores are improving

Event Revenue is increasing

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.