Clifford Chance
Weekend Document Production and Workflow Specialist - Night Shift - Remote
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Weekend Document Production and Workflow Specialist
Company Description
Who We Are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed expectations by providing the highest-quality advice and legal insight. Our blend of global standards and in-depth local expertise ensures we meet our clients' diverse needs.
Our firm spans jurisdictions, cultures, and languages, offering a truly international perspective. We believe every career should be rewarding, stimulating, and full of opportunities to learn, thrive, and grow. Our work environment is defined by an inclusive, friendly, and team-based approach.
Driven by a one firm global strategy, our growth targets the needs of our core clients. These clients—spanning commercial industries, financial investors, governments, regulators, trade bodies, and not-for-profit organisations—rely on our breadth and depth of expertise across sectors and geographies.
Our success stems from the entrepreneurial spirit and conscientious approach found across all teams. Whether you join administration, legal services, or another area, you’ll become part of an innovative, diverse, and ambitious team. Clifford Chance is where bright minds and great colleagues collaborate.
Job Description
We are currently recruiting for 1 x Weekend Document Production and Workflow Specialist (Night Shift). Applicants must commit to one of the available shifts:
- Tuesdays to Saturdays (21:00–05:00)
- Saturdays and Sundays (21:00–05:00)
- Wednesdays to Fridays (19:00–03:00, 20:00–04:00, or 21:00–05:00)
Please only apply if you are fully available for the shift you are applying for. This is a full-time, permanent position. Due to operational needs, this role is recognised as primarily remote, with occasional office-based requirements in the Newcastle office.
The Role
This position supports the GBS Document Production (GBS DP) team by delivering high-quality document production (DP) and legal administration services to partners and fee earners across all global offices.
You will:
- Offer first-class professional documentation support via workflow and customer service.
- Ensure efficient, accurate workflows while championing quality consistency.
- Liaise with shift colleagues to guarantee timely work acknowledgement.
- Accurately input and administer workflow management tools, including ServiceNow (SNOW).
Key Responsibilities
Document Production/Workflow & Administration
- Provide high-quality DP services, including:
- Crafting legal documentation using Clifford Chance templates or bespoke formats (MS Word, PowerPoint, Excel, Adobe PDF).
- Conducting document health checks, cleaning, and conversions.
- Creating graphics/charts and performing document conversions.
- Handling Offering Circulars, Legal Review Reports, Client Briefings, Technical Bulletins, Mail-Merge, and CTAs.
- Ensuring cross-reference accuracy, revisions, amendments, comparisons/blacklining, copy typing, and audio typing.
- Prioritise tasks based on SNOW agreements/deadlines, demonstrating strong work understanding for all DP and workflow duties.
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Operational workflow oversight:
- Accurately log all relevant information (personal time tracking, estimations, deadlines, document security) in SNOW.
- First-level support for client/team queries. Escalate to GBS Management as needed or liaise across shifts.
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iManage collaboration: Retrieve/delete documents as required.
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Evaluate tasks for high-quality delivery, allocating work to Specialists as needed.
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Maintain best practice adherence at all times.
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Internal Liaison across offices:
- London, Newcastle, Delhi, Hyderabad, and Virtual Assistant Teams (including London and India EAs/TAs).
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Client-facing responsibilities:
- Work directly with clients to agree deadlines and manage communications—updating SNOW with project details.
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Employ software expertise across GBS applications and troubleshoot workflow challenges.
Team Support
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Collaborate with the Weekend GBS Shift Manager during peak periods, addressing incidents, complaints, and bottleneck identification.
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Foster effective global communication with colleagues.
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Complete ad-hoc requests from GBS Management.
Client Services
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Deliver exceptional customer service, coded by proactiveness, friendliness, efficiency, and professionalism.
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Serve as the primary point of access for client-submitted tasks.
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Ensure timely, consistent communications.
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Oversee GLB Exceptional Access/SPM requests.
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Capture and log information accurately in SNOW or ad-hoc documents/databases.
Qualifications
Your Experience
- Must-Haves
- Excellent copy and audio typing speed.
- Intermediate Microsoft Outlook competence.
- Up-to-date knowledge and certification of Microsoft Office 365 (especially Word, PowerPoint, Excel).
- Preferably Microsoft Office Specialist (MOS) Certified (Associate level).
- Intermediate Adobe Acrobat and Adobe Suite understanding.
- Solid experience in a corporate professional services environment.
- Minimum GCSE/O-level-equivalent education.
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- Essential Soft Skills
- Exceptional communication (clarity, persuasion, sensitivity) for lawyers, partners, PAs, trainees, paralegals, and support staff.
- Ability to exercise initiative/judgement autonomously.
- Strong track record of meeting deadlines, prioritising workloads, and working under pressure—especially independently or during deal closures.
- Ideally relevant DP experience, with a legal industry background being advantageous.
Firm's Competencies
To succeed at Clifford Chance, the following proficiencies are required:
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Analytical Thought and Problem Solving Gather and analyse information to guide informed decisions and resolve challenges innovatively.
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Communicating and Influencing Communicate with clarity, persuasiveness, and sensitivity, both verbally and in writing.
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Commitment and Self-Motivation Demonstrate motivation toward improving efficiency and surpassing personal standards.
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Leading and Developing Others Contribute to team vision while cultivating the growth of colleagues.
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Organising and Managing Resources Plan and organise self and others to align with business priorities.
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Working Relationships Build productive relationships with internal/external stakeholders to benefit individuals and the firm.
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Organisational/Strategic Thinking Understand the role’s broader business context to drive impactful actions.
Additional Information
Hybrid Working
As highlighted, this role is primarily remote with occasional in-person requirements at the office.
Benefits and Workplace Culture
Once joined, you’ll access:
- A comprehensive range of benefits, enhancing your personal and professional life (financial support, wellness, lifestyle, family-friendly policies).
- Learn more on UK-specific offerings via our What We Offer career page.
Equal Opportunities
At Clifford Chance, we value diversity and inclusion—treating everyone equitably regardless of gender identity, marital status, race, disability, religious beliefs, sexual orientation, age, or other protected characteristics. Our employee networks foster collaboration and highlight opportunities for betterment. Learn more about our inclusive culture here.
Note: This post assumes application flexibility to the specified shift commitments. No freelance candidates considered.
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