City and County Healthcare Group Ltd
Weekend On-call Coordinator
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Company Description
Location
Bamber Bridge
Pay Rate
£12.50 per hour
Shifts available
- Saturday & Sunday 7am-3pm
- Saturday & Sunday 3pm-10:30pm
We're sorry, but we do not currently offer sponsorship to applicants.
About CCH
We are CCH. With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind. We’re not only changing lives, we’re transforming the care sector. Our people-first approach puts care professionals at the centre of everything we do. Our goal is simple: to be the best place to work in care.
What makes CCH a great place to work?
- 5,243 care professionals referred a friend to join our company in one year
- 135 internal promotions were earned in just 12 months
- Every Operational Director began their career as a care professional
Job Description
What you’ll be doing:
As a Weekend On-Call Coordinator, you’ll be an important point of contact for our services outside normal office hours.
You’ll handle calls from a range of people, including service users and their families, care professionals, local councils, GPs, health professionals, community services, and emergency services.
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You’ll:
- Respond to incoming calls quickly, calmly, and professionally
- Gather important information and accurately record details on our systems
- Support with queries and unexpected situations
- Make decisions on the appropriate next steps
- Communicate effectively with care teams and other professionals
- Help make sure our services continue to run safely and smoothly throughout the weekend
It’s a varied role where no two shifts are exactly the same, and you’ll know that the work you do is making a genuine difference.
Qualifications
What we’re looking for:
Experience in care, customer service, or a contact centre environment would be helpful, but it’s not essential. We’ll provide the training and support you need to succeed.
More importantly, we’re looking for someone who is:
- Calm and confident when dealing with unexpected situations
- Caring and compassionate
- Reliable and organised
- A strong communicator
- Comfortable making decisions and using their initiative
- Confident using computer systems
- Keen to learn and develop as part of a supportive team
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Additional Information
Here’s what makes us different:
- Paid training and support – we'll help you build the skills you need
- Career growth – opportunities to develop and progress within CCH
- Family-friendly benefits – enhanced maternity, adoption, and paternity pay
- Pension scheme – helping you plan for your future
- Death in Service Payment
- 28 days annual leave – pro rata
- Perks & discounts – including eligibility for a Blue Light Card with thousands of discounts nationwide
- Cycle to Work scheme
- Benefits & Wellbeing Platform
- National opportunities – develop your career across the wider CCH group
Ready to apply?
Our quick, simple application process makes it easy to take the next step.
Join Guardian Homecare in Bamber Bridge and become part of a team that keeps vital care services running when people need us most.
Region
North West England
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