Cushman & Wakefield
Welcome Host
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Job Title
Welcome Host
Job Description Summary
Job Description
We are seeking an enthusiastic and customer-focused Welcome Host to join our team at The Isaacs Building in Sheffield. This is a unique opportunity to play a pivotal role in creating a welcoming, hospitality-led workplace experience for occupiers, visitors, and guests. As the face of the building, you will deliver exceptional front-of-house service while fostering a strong sense of community and connection. Working closely with the Building Management team, you will ensure every interaction reflects the highest standards of professionalism, care, and customer service, helping to create a vibrant and engaging workplace environment.
Roles & Responsibilities
Guest Experience
- Deliver a warm, professional, and people-first experience for all occupiers, visitors, and guests.
- Provide proactive and personalised support, anticipating needs and exceeding customer expectations.
- Act as a key point of contact for occupiers, responding to enquiries and resolving issues promptly and professionally.
- Build strong relationships with occupiers and visitors to enhance customer satisfaction and engagement.
- Gather and act on feedback to continuously improve the workplace experience.
Operational Excellence & Coordination
- Champion front-of-house service standards and lead by example in delivering an exceptional customer experience.
- Coordinate daily reception and front-of-house activities to ensure smooth building operations.
- Maintain accurate records, reports, and operational checklists.
- Work collaboratively with building management, facilities teams, security, cleaning providers, and other stakeholders.
- Promote occupier events, amenities, and engagement initiatives to encourage participation and community connection.
- Develop extensive knowledge of the building, occupiers, local amenities, and services to provide informed support.
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General Responsibilities
- Uphold and promote Cushman & Wakefield's values and standards of behaviour.
- Comply with all company policies, procedures, health and safety requirements, and environmental standards.
- Work safely and responsibly, ensuring the wellbeing of colleagues, visitors, and occupiers.
- Support additional business activities and projects as required.
Key Experience
Essential
- Experience within premium front-of-house, hospitality, customer service, or customer experience environments.
- Strong customer engagement and relationship-building skills.
- Experience supporting events, workplace activations, or community engagement initiatives.
- Comfortable working with multiple stakeholders and managing a variety of customer needs.
Desirable
- Previous experience within a commercial office, corporate, or workplace environment.
- Familiarity with workplace community platforms or occupier engagement programmes.
Education & Qualifications
- Strong written and verbal English communication skills.
- Warm, confident, and professional communication style with the ability to build rapport quickly.
- Exceptional organisational skills and attention to detail.
- Proactive, solutions-focused, and service-oriented approach.
- Ability to remain visible, approachable, and calm in a busy environment.
- Strong teamwork and collaboration skills, while also being able to work independently.
- Excellent multitasking, prioritisation, and administrative capabilities.
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Join Us
At Cushman & Wakefield, we believe exceptional workplaces are created through exceptional experiences. As a Welcome Host, you will have the opportunity to make a meaningful impact every day by creating positive, memorable interactions and helping to build a thriving workplace community.
If you are passionate about hospitality, customer service, and delivering outstanding experiences, we'd love to hear from you.
Cushman & Wakefield is committed to fostering an inclusive workplace where diverse perspectives are valued and everyone has the opportunity to succeed. We welcome applications from all qualified candidates.
Cushman & Wakefield
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
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