WSH Group
Welcome Host
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Job Description
Portico are looking for a Welcome Host to deliver an exceptional front of house experience and provide a warm, professional welcome to all visitors, tenants, and guests entering the building.
About the Role
This is a highly visible role where you will act as the face of both Portico and our client, ensuring every interaction leaves a positive and lasting impression. Working across two building entrances, the role offers plenty of variety and exposure to a wide range of responsibilities. At times, you will work as part of a close-knit team, while at other times you will be required to work independently and use your initiative to ensure the smooth operation of the reception areas.
You will be responsible for welcoming visitors, managing guest arrivals, and checking guests in accordance with occupier-specific procedures and security requirements. In addition, you will manage incoming calls, coordinate closely with internal reception teams, and support the day-to-day running of the front of house operation.
We're looking for someone who is approachable, professional, and passionate about delivering outstanding customer service. You'll take pride in creating a welcoming atmosphere, building positive relationships with occupiers and visitors, and ensuring the highest standards of service are always maintained.
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Responsibilities
- Welcoming visitors
- Managing guest arrivals and checking guests in
- Managing incoming calls
- Coordinating closely with internal reception teams
- Supporting the day-to-day running of the front of house operation
Requirements
- Previous Receptionist or client-facing experience, gained within a corporate, hospitality, hotel, luxury retail, or similar service-led environment.
- Outstanding communication and interpersonal skills, with the ability to engage confidently and professionally with people at all levels.
- A genuine passion for customer service and creating memorable guest experiences.
- A professional, polished appearance and a positive, can-do attitude.
- The ability to work effectively both as part of a team and independently, using your initiative to deliver excellent service.
- Strong organizational skills and the ability to remain calm and efficient in a busy environment.
- Excellent attention to detail and a commitment to maintaining high standards at all times.
- SIA Licence required (Portico will fully fund the licence and provide all necessary training).
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Hours
Monday to Friday - 40 hours per week between the hours of 7:00-19:00
Salary
£34,000
Benefits
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas, and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Employment Type
Permanent
Hours Per Week
40
Salary
Up to £34,000
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