National Trust
Welcome Manager
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Summary
INTERNAL APPLICANTS ONLY
Are you great with visitors, staff and volunteers, and a keen problem-solver? If you are, then we’re looking for a Welcome Manager for Aira Force and Acorn Bank, two stunning National Trust places to the East of the Lake District and Eden Valley. Internally, you'll be known as a 'Welcome Manager (Band 1)'.
- Salary: £27,612 per annum
- Contract Duration: This is a fixed-term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to last beyond 21st October 2027.
- Working Pattern: You will work 1950 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Typically, you will work between 9am and 5pm, including regular weekend and school holiday shifts. Flexibility will be required to meet business needs, so you may work additional hours during the busier Summer months, offset by reduced hours during quieter periods in the Winter.
- Proposed Start Date: Monday 28th September 2026
- Interviews: Will take place in person on Monday 21st and Tuesday 22nd September at Wray, Ambleside, LA22 0JA. You will only need to attend one of these days.
If you would like to apply, please submit a CV and Covering Letter, detailing how you meet the criteria listed in the 'Who we're looking for' section below. Don’t be put off if you don’t meet everything we are looking for; you will be part of a supportive and experienced team who will be able to help you get up to speed. If you have any questions, or would like an informal chat about the role, please contact Amy Pitch, Visitor Operations & Experience Manager: amy.pitch@nationaltrust.org.uk.
We are also advertising for a second full-time cover role, IRC178854 - Welcome Manager at Wray and Tarn Hows. If applying for both positions, please mention this in your cover letter. Applications for each role must be submitted separately via NT Jobs, but you can use the same CV and cover letter for both.
What It's Like To Work Here
You’ll be part of the Lakes and Eden Property Group, bringing together the National Trust’s built and designed heritage in some of the nation's most loved Lake District landscapes and places. From the sublime designed landscapes of Aira Force and Tarn Hows to the homes of some of the most important people in history, including Beatrix Potter’s Hilltop and the former home of Wordsworth and Canon Rawnsley at Allan Bank in Grasmere.
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What You'll Be Doing
You’ll be the operational lead at Aira Force, accountable for day-to-day management, including duty management and visitor operations. As agreed locally, you’ll carry out and coordinate duty management at Aira Force, while also providing duty management cover for Acorn Bank one day per week as part of a rota.
Alongside your team, you’ll be expected to spend some of your time visitor-facing, not just when cover is needed. You’ll contribute to creating a positive, inclusive and collaborative work environment focused on delivering the Trust’s strategy. A hands-on approach is essential, with a willingness to get stuck in wherever needed to ensure the smooth running of the site.
- Line managing the Welcome & Service Team Members, you’ll provide support to them and their teams, championing training and personal development.
- You'll also work closely with cross-departmental colleagues, and lead staff and volunteers to deliver excellent visitor service, presentation standards and conservation standards.
- In partnership with the Site Manager and Facilities team, you will liaise with contractors as required.
Responsibility for key performance indicators (KPIs) across membership recruitment, fundraising, visitor experience and staff satisfaction sits with this role. We want as many people as possible to join the National Trust, so membership recruitment will be a particular focus.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who We're Looking For
We'd love to hear from you if you’re:
- Experienced in visitor services, sales, tourism, heritage or similar situations
- Naturally curious about people, and motivated to give the highest standards of service
- Highly organised
- A confident leader
- Adept at managing financial performance
- Up for a challenge, adaptable and responsive under pressure
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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National Trust place: Aira Force, Tower Buildings, Watermillock, Cumbria, CA11 0JS and Acorn Bank, CA10 1SP
Welcome Manager (Band 1) - Career Level B.pdf
Requirements
Compliance. Eligibility to Work in the UK
Additional information
- Closing Date: 6th September 2026
- Internal Applicants Only
Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period.
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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