National Trust
Welcome & Service Assistant Manager
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Summary
***INTERNAL APPLICANTS ONLY ***
The Role
The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.
You’ll be ensuring the Welcome team inspire our visitors to appreciate the natural beauty and ever-changing nature of a highly popular beach and nature reserve at Studland Bay.
Working Pattern
- 15 hours per week, Sunday and Monday
What it's like to Work Here
Studland Bay is one of the National Trust's most spectacular coastal landscapes, with four miles of sandy beaches, heathland, dunes, and views to Old Harry Rocks. This special place is home to an extraordinary variety of wildlife, including some of the UK's rarest species, with protected seagrass meadows and seahorses thriving within the Marine Conservation Zone.
Working here means being part of a friendly and supportive team that cares for this unique place and helps visitors connect with nature every day. No two days are the same. Whether you're welcoming visitors, sharing stories about the coast and wildlife, supporting conservation work, or helping people get the most from their visit, you'll play an important role in helping everyone feel welcome. If you enjoy working outdoors, engaging with people from all walks of life, and being part of a team that looks after special places for everyone, for ever, you'll feel at home at Studland Bay.
What You'll Be Doing
You'll play an important role in supporting our Welcome team, helping staff and volunteers create a warm, inclusive, and memorable experience for everyone who visits. Working together, you'll help ensure the site is presented to a consistently high standard, with clear, accurate, and up-to-date information available so visitors can make the most of their day.
Every visit helps support the National Trust's work to care for and protect special places for people and nature, now and for future generations. Your friendly approach, attention to detail, and commitment to high standards will help create a positive and lasting impression, making every visitor feel valued and welcome.
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You'll be confident in responding to a range of situations and helping colleagues and volunteers find positive solutions when challenges arise. With a calm and supportive approach, you'll contribute to a culture where everyone feels able to deliver excellent service.
You'll also help inspire support for the National Trust by encouraging membership and fundraising opportunities. By sharing stories about the conservation work taking place both locally and across the Trust, being inspired and comfortable to share the natural world with visitors, you'll help them understand the difference their support makes and how they can play a part in looking after these places for everyone, for ever.
Who We're Looking For
We'd love to hear from you if you’re:
- Experienced in visitor services, in the tourist or heritage sector
- Naturally curious about people, with an understanding of how to achieve the highest standards of customer service
- Able to work to sales targets, and confidently sell the benefits of becoming a member
- Well-organised and motivated
- Willing to learn new skills, with a ‘can-do’ attitude
- Comfortable with IT skills (all MS Office)
The Package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest, and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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National Trust Place
Purbeck Estate, Countryside Office, Swanage, BH19 3AA
Documents
Requirements
- Compliance
- Eligibility to Work in the UK
Additional Information
- Closing Date: 6th September 2026
Internal Applicants Only
Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.
To apply for this vacancy simply click the 'apply' button in the top right-hand side of the page.
If you need any help with your application, i.e., due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk, and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people, or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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