National Trust
Welcome & Service Team Member
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Summary
This role is based at the Stowe & Aylesbury property group, which includes Stowe Gardens and Claydon House. As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Contract/duration: Fixed term end date 28 February.
Hours/working pattern: Weekends and bank holidays. Typical hours at Stowe would be 9:15am-5:15pm. Typical hours at Claydon House would be 10:45am-5:15pm.
Interview Date: Thursday 22nd October
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What It's Like To Work Here
Reporting to the Welcome & Assistant Manager, you’ll be part of a team of 11 working at Stowe & Aylesbury Vale property group.
Stowe is perfect for those who love the outdoors and love walking. The scale and beauty of Stowe have attracted visitors for over 300 years. Picture-perfect views, winding paths, lakeside walks and temples create a timeless landscape, reflecting the changing seasons.
Demolished and rebuilt twice, Claydon has been home to the Verney family since 1620 and stands today as the symbol of the family's generational resilience. The Verney's rose to power through royal favour, then were torn apart during the Civil War.
What You'll Be Doing
This role is based at Stowe Gardens and Claydon House. Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You'll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust, by helping to grow our membership. No two days are the same and you may also be involved in key property events.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.
Who We're Looking For
We'd love to hear from you if you're:
- focused on giving great service to everyone you meet
- motivated to help achieve team targets
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Click here to find out more about the benefits we offer to support you.
National Trust placeStowe, Stowe, Buckingham, MK18 5EQ DocumentsWelcome & Service Team Member - A2.pdf
Requirements
Compliance. Eligibility to Work in the UK
Additional information
Closing Date: 11th October 2026
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London