National Trust
Welcome & Service Team Member
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Summary
As a Welcome and Service Team Member, you'll be at the heart of every visitor's experience at Sizergh, offering a warm welcome, sharing stories, and helping people make the most of their time with us. Whether you're greeting visitors, promoting membership, supporting events, or helping colleagues across the property, you'll play a key part in connecting people with the places we care for and ensuring every visit is memorable.
Salary: £13.25 per hour
Contract Duration: Fixed term until 31st October 2027
Working Pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. Although hours are not guaranteed, we expect to offer 2/3 days of work per week, however this may vary according to peak and off-peak periods, school holidays and absence cover. Weekend and Bank Holiday availability is essential, as well as some evening work during our Winter programme.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What It's Like To Work Here
Reporting to the Welcome Manager, you’ll be part of our Welcome and Service Team of 9, and work alongside 10 volunteers at Sizergh. For more information about this location, please click here.
What You'll Be Doing
No two days at Sizergh are the same. As part of our Visitor Welcome Team, you'll play a key role in creating memorable experiences from the moment visitors arrive. Working across our Welcome Building and car park, you'll offer a warm welcome, process admissions, provide information and orientation, and help visitors make the most of their day.
You'll enjoy meeting people from all walks of life, sharing stories about Sizergh and the National Trust, and having inspiring conversations that encourage support through membership and fundraising. You'll take pride in delivering exceptional customer service, ensuring every visitor feels valued and leaves with a positive impression.
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As a valued member of the Visitor Welcome Team, you'll work closely with colleagues to deliver exceptional experiences for our visitors every day. While your primary focus will be within Visitor Welcome, there may be opportunities to support other departments across the property during busy periods or when additional help is needed, as well as contributing to the delivery of our exciting programme of events and seasonal activities. From magical Winter at Sizergh evenings to Easter trails and Summer of Play, you'll help bring our visitor offer to life!
Who We're Looking For
We'd love to hear from you if you're:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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National Trust place: Sizergh, Sizergh, Kendal, LA8 8AE
Documents:
- [Sizergh WS&A Further Info 2026.docx](Sizergh WS&A Further Info 2026.docx)
- [Welcome & Service Team Member - A2.pdf](Welcome & Service Team Member - A2.pdf)
Requirements
Eligibility to Work in the UK
Additional information
Closing Date: 18 October 2026
Provisional Interview Date: 23 October 2026
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our [supporting you page](supporting you page).
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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