National Trust
Welcome & Service Team Member x 2
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Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £13.25 per hour
Contract/duration: Fixed Term ending 28th February 2027
Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. But will be 2-3 days a week.
We require you to have a full UK driving licence
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What It's Like To Work Here
The Cliveden team are close-knit with a wonderful sense of community, and the skilled and dedicated staff are supported by hundreds of enthusiastic volunteers. The iconic estate with a luxury hotel, beautiful gardens and riverside setting offers family-friendly events operating all year round. We welcome over half a million visitors, making this property a busy location with a wide range of opportunities for growth. There is always plenty to do at the 375-acre estate, with refurbishment of the famous Long Garden among recent projects, and ambitious plans to upgrade the visitor infrastructure.
There are a series of impressive formal gardens giving way to serene woodland walks, all with far reaching views and an abundance of nature changing throughout the seasons. Not far from London, the location is wonderfully rural, so you'll need your own transport to get here.
What You'll Be Doing
You’ll have a key role is supporting the operational need of the site. As well as meeting the needs and expectations of the large volume of visitors. You will be a role model and champion for the Trust’s values, ensuring everyone feels welcome and valued.
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You’ll help to set the overall direction for how people experience a visit to Cliveden, aiming for the highest standards in presentation and customer service. You’ll be part of a large, high performing team of other Welcome and Service Team Members managed by a Visitor Operations Manager and 2 Welcome and service assistant Managers.
No two days will be the same. Our busiest times are usually at weekends and Bank Holidays so you will be required to work weekends regularly. This is a busy and rewarding role in a supportive and inclusive environment.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who We're Looking For
We'd love to hear from you if you're:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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National Trust place
Cliveden, Cliveden, Maidenhead, SL6 0JA
Documents
Welcome & Service Team Member - Career Level A2.pdf
Requirements
- Compliance
- Eligibility to Work in the UK
Additional information
Closing Date: 13th September 2026
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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