VONNE (Voluntary Organisations' Network North East)
Welfare Benefits Advisor
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Contract Type: Permanent
Role Type: Employment
Hours: Full time
Application deadline: Thursday, September 10, 2026 - 09:00
Based: Sunderland
Salary: £25,935 Per Annum
Salary Type: Fixed Salary
Location: Tyne and Wear
Role description: Project Support
Welfare Benefits Advisor
CONTRACT
Permanent
HOURS
35 hours per week
SALARY
£25,935 per annum
About The Role
We are looking for a highly organised, self-motivated Welfare Benefits Advisor with excellent communication skills and strong knowledge and experience of welfare benefits. You will help people aged 50 and over to maximise their income and access the support to which they are entitled.
What You Will Do
- Provide timely, accurate advice on welfare benefits by telephone, during home visits and at welfare benefit drop-in sessions.
- Support claimants through the DWP application and verification process, as Age UK Sunderland is an Alternative Office for the DWP.
- Manage a busy caseload, working both autonomously and collaboratively.
- Build effective partnerships and links with information and advice services across the City of Sunderland.
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What We Are Looking For
- Current knowledge of welfare benefits and experience of supporting income maximisation.
- A good standard of education, strong IT skills and a willingness to learn new software packages.
- A sound understanding of GDPR and the ability to explain complex issues clearly.
- Professionalism, flexibility and empathy for the needs and aspirations of older people.
- A full driving licence and access to a car for work purposes.
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What We Offer
- A competitive salary, generous annual leave and pension entitlement, ongoing personal development, and the opportunity to work alongside people who are passionate about helping individuals achieve good mental and physical wellbeing and live life to the full.
How To Apply
Request an application pack: recruitment@ageuksunderland.org.uk | www.ageuksunderland.org.uk
Alternatively, send a large SAE with £1.55 postage to Age UK Sunderland, Bradbury Centre, Stockton Road, Sunderland SR2 7AQ. Tel: 0191 514 1131.
CVs are not accepted and will be securely shredded on receipt.
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