Welfare Benefits Officer (3 Posts)

A key aspect of the role is supporting people whose financial circumstances are affected by age, disability, ill health, caring responsibilities, bereavement, or significant life changes. You will undertake detailed casework, assist clients with benefit claims and challenges, prepare appeals, and represent clients at tribunal hearings.

You will work directly with individuals who may be facing complex situations, helping them navigate welfare benefits legislation and access the financial support available to them. By securing benefit entitlement and resolving benefit issues, you will make a meaningful difference to the lives of carers, older people, and their families.

Working as part of a supportive team, you will receive guidance from senior colleagues while contributing your own ideas, knowledge, and expertise. You will be expected to maintain high standards of case recording, client care, and professional practice, ensuring that advice provided is accurate, timely, and person-centred.

We are looking for someone with welfare rights experience and a good understanding of social security legislation. Experience of providing welfare benefits advice, undertaking casework, preparing appeals, and supporting vulnerable clients is a key part of this role.

The successful candidate will have excellent communication and advocacy skills, a commitment to delivering outstanding customer service, and the ability to manage a varied caseload effectively. You will be able to build positive relationships with clients and partner organisations while maintaining a strong focus on achieving the best possible outcomes.

This role would suit an adviser who enjoys helping people, solving complex problems, and making a real difference through welfare rights work. It offers an excellent opportunity to develop specialist knowledge while contributing to an ambitious project that aims to improve financial resilience and reduce poverty across Derbyshire.

Travel across Derbyshire may be required as part of the role. Hybrid working arrangements will be considered subject to service need.

These posts are funded through the Government's Crisis and Resilience Fund and are fixed-term until 31 March 2029.

Please refer to the Job and Person Profile for full details of the knowledge, skills, and experience required. Applicants are strongly encouraged to demonstrate clearly within their personal statement how they meet each of the essential criteria.

This post requires a Disclosure and Barring Service (DBS) check due to regular contact with vulnerable adults and/or children. A criminal record will not necessarily prevent appointment, as each case will be considered individually.