Citizens Advice
Welfare Benefits Team Supervisior
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Bradford and Airedale Citizens Advice & Law Centre is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.
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Our Welfare Benefits team provide a professional welfare benefits advice service, which enables clients to understand their entitlement to welfare benefits and eligibility criteria.
Role: Welfare Benefits Team Supervisor
As a Welfare Benefits Team Supervisor you will understand the impact of welfare benefit issues and have previous experience in supporting clients and supervising staff.
You will be required to work across all our advice channels, and you will be expected to provide technical support to our welfare benefit advisers and other colleagues on welfare benefit issues.
Responsibilities
The Welfare Benefit Supervisor will undertake the following responsibilities as well as providing direct advice:
- Ensure high quality advice by actively listening to/ shadowing advice sessions and conducting quality case reviews
- Develop team expertise in line with individual training plans and supervisions
- Work with the team managers and senior(s) in the training and development of new staff
- Line management responsibilities within the welfare benefits team including conducting supervisions, annual appraisals and other responsibilities within this role
- Manage your own welfare benefit caseload
- Co-ordinate service delivery rotas including outreach sessions
- Support the team to work towards the project funder targets and KPIs
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Requirements
To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner
Please be aware that Bradford and Airedale Citizens Advice & Law Centre are not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. Verification of your right to work will be undertaken for successful candidates.
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