2. Staff Rotas, Deployment & Working Hours

• Create and communicate effective Student Support Leader rotas.
• Rota SSLs onto break times, meal duties and night duties.
• Work with the Centre Manager on deployment of SSL’s on transfer days.
• Monitor and manage Student Support Leader contracted hours.
• Ensure staffing levels remain appropriate across welfare and safeguarding duties.
• Work with the Activity Manager & Director of Studies to deploy Student Support Leaders to support activities where operationally required.
• Ensure Student Support Leaders understand whether they are carrying out welfare or activity responsibilities during each shift.
• Monitor staffing requirements and adjust deployment accordingly.
• Escalate staffing concerns to the Centre Manager where appropriate.

3. Performance Management & Development

• Observe Student Support Leaders.
• Complete appraisals.
• Provide coaching.
• Address performance concerns.
• Monitor improvement plans.
• Recognise excellent performance.

4. Student Welfare & Safeguarding

• Lead safeguarding across the centre along with the Centre Manager.
• Manage Emergency Phone duty.
• Act as the welfare lead and deputy safeguarding representative where appropriate.
• Ensure all safeguarding concerns are recorded, managed and escalated correctly.
• Maintain oversight of student welfare, Group Leaders & Staff throughout the programme.
• Support students experiencing homesickness, anxiety or emotional wellbeing concerns.
• Ensure appropriate pastoral support is available.
• Work closely with Group Leaders regarding welfare matters.
• Ensure welfare information is shared appropriately with the Centre Manager.

5. Accommodation & Rooming

Accommodation:

• Lead/Support accommodation management.
• Produce rooming lists.
• Manage room changes.
• Liaise with accommodation teams.
• Resolve accommodation issues.
• Maintain accommodation records.
• Coordinate arrivals and departures.
• Manage lost property.

Catering:

• Produce catering numbers.
• Update catering numbers.
• Manage dietary requirements.
• Communicate allergies.
• Liaise with catering providers.
• Support meal service.
• Maintain student records.

6. Incident Management

• Take ownership of the Proactive Incident Management system.
• Manage Risk Assessment submission.
• Ensure incidents are accurately recorded within required timescales.
• Review incidents for quality and completeness.
• Ensure incidents are escalated appropriately.
• Maintain welfare logs.
• Produce incident reports requested by Head Office.
• Identify trends and recurring welfare concerns.

7. Centre Operations

Support the Centre Manager by:

• Supporting the day-to-day running of the centre.
• Supporting Senior Staff meetings.
• Identifying operational issues early.
• Supporting contingency planning.
• Making operational decisions when needed.
• Escalating significant issues appropriately.
• Gathering GL & Student Feedback.

8. Medical & Student Welfare

• Manage student medication procedures.
• Maintain medication logs.
• Coordinate first aid provision.
• Hold responsibility for Mental Health First Aid support where appropriate.
• Liaise with local medical providers.
• Maintain records of allergies.
• Maintain dietary requirements.
• Ensure dietary information is communicated to centres and catering with the required notice.
• Monitor student illness.
• Monitor student attendance.
• Track absences.
• Follow up unexplained absences.
• Ensure student registration information remains accurate.

9. Staff Welfare

• Act as the first point of contact for staff welfare concerns.
• Promote positive wellbeing amongst staff.
• Support managers with staff welfare issues.
• Signpost staff to additional support where appropriate.
• Escalate serious concerns to the Centre Manager and Head Office.
• Promote a positive and supportive staff culture.

10. Student Inductions

• Lead student arrival welfare inductions.
• Deliver site safety briefings.
• Explain fire procedures.
• Explain safeguarding reporting.
• Explain welfare support available.
• Ensure students understand site rules.
• Ensure students know how to access help.

Expectations

As a member of the Oxford International team, you will:

• Lead by example.
• Promote collaboration across departments.
• Make confident operational decisions.
• Support the wider Senior Team.
• Take ownership of centre welfare standards.

Disclaimer

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.