Raven Housing Trust
Welfare Officer
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Full time – 36 hours per week
Hybrid Working - Expected office days as required, typically 2/3 per week.
We offer hybrid working, with an expectation of 3 days in the office per week. Flexibility is required to commute to Redhill for customer meetings, training, and in-person meetings.
If you’re ready to make a difference, then join us at Raven Housing Trust. We’re a leading social housing provider based in Redhill, Surrey with over 6,000 homes and are committed to investing in our homes and communities.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
- We Put Customers First in everything we do.
- We will Always Be Curious about how we can do better.
- We work together to Make It Happen.
Want to be part of our community? We’re currently recruiting for a Welfare Officer to join our Customer Welfare Team.
What you’ll achieve in the role:
The overall purpose of this role is to deliver a tailored service to vulnerable customers identified as needing additional support, helping them maintain a successful tenancy and to manage issues around safety and risk where necessary, as well as providing early intervention including multi-agency working and signposting to specialist partners.
Key responsibilities include:
- Help residents sustain tenancies by identifying risks linked to vulnerability, disability, or social challenges, and delivering targeted support to prevent tenancy breakdown.
- Conduct welfare checks where concerns have been raised by staff, neighbours, or third parties, assessing the resident’s situation and taking proportionate steps to protect their wellbeing.
- Maintain accurate, detailed case records, generating reports to highlight outcomes, risks, and lessons learned that inform future service design.
- Represent Raven at multi-agency forums such as MARAC, safeguarding reviews, and case conferences to ensure resident welfare is prioritised and protected.
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What you’ll bring to Raven:
For this role, we are looking for someone with the following:
- Awareness of relevant legislation and good practice in tenancy management, welfare support, and housing law (e.g. Care Act 2014, Homelessness Reduction Act 2017, Equality Act 2010).
- Experience managing a caseload, including conducting home visits, coordinating multi-agency support, and delivering positive outcomes for service users.
- Knowledge of safeguarding principles for adults and children, including when and how to escalate concerns.
- Full, clean, UK driving licence and access to a vehicle for work purpose.
Please review the job description for full criteria details.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Please review the job description and Raven Strengths Matrix for full role criteria details.
Job Description - Welfare Officer
Raven Strengths Matrix
Vacancy Close Date: 9 October 2026
The interview process includes a competency-based interview and psychometric assessment.
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What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme
- Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.
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