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Welfare Rights Officer
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Dudley Metropolitan Borough Council
Dudley Homelessness Prevention Service
Dudley Homelessness Prevention Service is seeking an experienced Welfare Rights Officer (fixed term for 12 months). This is an exciting opportunity to play a key role in the development of services and support officers to prevent homelessness.
The Homelessness Prevention & Response Team aim to prevent homelessness wherever possible so we offer advice and support about housing options to those that are homeless, those who may be at risk of losing their home, have other urgent housing needs, or who simply want to know more about the options that are available to them.
We are continuing to develop the Welfare Rights Team within the service, recognising the vital role it plays in preventing homelessness and supporting sustainable housing outcomes. The provision of welfare benefits advice, income maximisation support and financial guidance is a key preventative tool, helping customers to maintain their accommodation and reduce the risk of homelessness arising from financial hardship.
Purpose of the Job
- To prevent homelessness working in partnership with other agencies
- To provide specialist advice and assistance to both service users and frontline staff
- To support with benefit applications, mandatory reconsiderations, appeals, disability-related benefits, and assistance accessing additional financial support schemes
- To help customers navigate often complex welfare systems and can significantly increase household income, improving housing stability
- To identify financial barriers that may place individuals or families at risk of homelessness
- To provide early intervention through welfare rights support to help prevent rent arrears, tenancy breakdown, and the need for crisis interventions
- To support case managers in determining DMBC’s legal responsibility for homeless cases
- To manage a personal caseload, preventing homelessness whenever possible
- To be an effective member of the Homelessness Prevention and Response Team, ensuring that high quality customer services are provided at all times, and that the service is continuously improving
- To be personally responsible for developing particular service areas and/or particular partnership initiatives
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The post holder will need to have housing and homelessness knowledge, and experience of supporting vulnerable adults.
Requirements
- Housing and homelessness knowledge
- Experience of supporting vulnerable adults
Application Process
- Online application forms will only be accepted for this vacancy.
- Online facilities for jobs are available at public libraries within the Dudley Borough.
- All applicants must be able to provide documentation to prove their right to work in the UK.
- Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
Get help with your application
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If you require support completing an online or paper application form and/or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application, please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance WM Jobs Help Page.
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at Privacy and Disclaimer Statement.
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.
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