Aston Villa Football Club
Welfare Support Officers
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Safeguarding Department
Hours of Work
Variable Hours across evenings and weekends. For Matchdays – available to work 80% of our Women’s Home Matches / Events – available to work flexibly across our event schedule
Contract Type
Permanent
Salary
£13.85 per hour
Location
Villa Park
Closing Date
Sunday 25 October 2026
The Department
Aston Villa Football Club are building a stage for magical memories in our redevelopment and expansion of Villa Park to create a world class sports and entertainment venue and a thriving community hub. As well as our Villa Park stadium redevelopment; we have also recently opened our new multi-use space, the Sports Illustrated Warehouse. This is a unique, purpose-built live music and events venue which also transforms into our official matchday fan zone.
As the Club keeps growing, our Safeguarding Department are committed to creating a safe environment for everyone who comes to Villa Park.
The Roles
We have some exciting opportunities for a Welfare Support Officers to join the Safeguarding Team. We have roles which will work across both matchdays and events at Villa Park as follows:
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Working at our Women’s First Team home matches at Villa Park and Hednesford (our Women’s Team secondary venue). You will need to be available for at least 80% of our Women’s First Team home matches which take place across evenings and weekends. There may also be an opportunity to get involved with some of our Men’s First Team home matches too.
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Working at other events which take place at both Villa Park and our Sports Illustrated Warehouse (opposite Villa Park). You will need to be available to work flexibly in line with our events schedule, which will take place across weekdays, weekends and evenings and will be communicated to you in advance.
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In these roles, no two days will be the same, you will be the first point of contact and respond to any safeguarding and welfare incidents within your designated location and resolve immediately wherever possible and escalating where needed. You will be a vital part of our Matchday and Venue teams, attending briefs and debrief and ensuring that real-time, accurate updates are provided to the control room and that thorough incident reports are completed post event.
This is a real opportunity to directly support and enhance the wellbeing and trust of our fans and guests at Villa Park and the Sports Illustrated Warehouse – making a lasting impact and creating the best possible experiences.
For further information about the Role, please see the Role Profile.
The Person
You will need to be at least 18 years old (to meet Safeguarding requirements) and you will need to have experience of working at events, ideally in safeguarding and welfare.
You will need to be able to deliver professional and exceptional customer service whilst solving problems and remaining calm and focused under pressure. You will meet a wide range of people in this role so you will need fantastic interpersonal skills with the ability to build relationships, empathise and communicate with different people. Experience of working in a similar role in events or a sporting stadium would also be ideal.
Why Join Us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more.
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As part of your application, you will be asked to:
- Upload your CV
- Answer the following question: Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding
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