Wellbeing & Engagement Coordinator

Contract Type: Full Time, Fixed-Term for 1 year
Location: Kingston Upon Thames, Kingston University International Study Centre
Salary: up to £30,000 per annum

To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment, and engagement within the centre. The post holder will be operationally managed by the Director of Campus Operations and will be responsible for the operational management of the Student Wellbeing & Engagement Officers. You will play a vital role in achieving the delivery of the best possible student experience. The role acts as Designated Safeguarding Lead (DSL) ensuring the compliance of safeguarding with regulations and has the authority conferred on them to carry out this specific part of the role.

ABOUT THE ROLE

• Responsibility for the provision of student welfare, safeguarding, Prevent, and Enrichment within the centre and the related administration and secure record-keeping
• Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers.
• Ensure the safeguarding of students in line with Study Group policy and standard operating procedures.
• Act as Designated Safeguarding Lead (responsibilities are set out in the DSL Handbook and authority is conferred to enable escalation and ability to raise safeguarding issues in line with regulations and the safeguarding escalation policy)
• Monitor student whereabouts and coordinate the procedure as required.
• Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed.
• Organise induction and other wellbeing, enrichment, and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression where appropriate.
• Collaborate and share appropriate information with the Senior Coordinator Progression which may impact individual student performance and support with appropriate interventions.
• Use data within year and end of year to identify enhancements to welfare and learning support and drive forward these changes
• Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required.
• Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom.
• Maintain the Wellbeing and Welfare section on the online Virtual Reception.
• Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students.
• Coordinate and motivate the Welfare and Enrichment Officers to contribute to ensuring the best possible student outcomes and student experience.
• In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience.
• Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
• Facilitate, encourage, and support staff to participate in regular personal development activity.
• Recruit new staff as required according to Study Group policies and procedures.
• Contribute to developing, communicating, and enacting Study Group’s Student Experience and Wellbeing Strategy, framework, policy, and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings.
• Support local awareness raising of safeguarding and safeguarding practices and procedures.
• Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility.
• Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report.
• Contribute to governance committees and groups as required.
• Plan, oversee, and monitor the implementation of actions from the Centre Action Plans relevant to student welfare and the Student Experience & Wellbeing Strategy.
• Analyse data and feedback from a wide variety of sources to monitor impact relevant to student welfare support.
• To assist in organising and delivering student induction, transition, and enrichment activities.
• To deal with general student queries – face to face, by email, and phone.
• To foster productive relationships with internal and external stakeholders.
• Any other duties as required by the Student Experience Leader or Director of Campus Operations.