Wellbeing Services Manager

💸 £35,350 Pro rata
⏳ 30 - 37.5 hours (negotiable)
📍 LifeLine house with travel across East London

Main Summary:

Over 4.5 million Londoners are now struggling with their mental health — we believe that together, we can change that.
We are looking for a passionate, visionary, and compassionate Wellbeing Services Manager to lead the delivery of our innovative, community-based mental health support services.
This is more than a managerial role; it’s a chance to be part of a mission that reaches people before they fall through the cracks of the system and society. You will work with adults on the edge of mental health crisis and those navigating their way through recovery, providing the kind of responsive, person-centered care that can change the trajectory of someone’s life.
As Wellbeing Services Manager, you will be a steady hand and an inspiring presence. You’ll lead a frontline team, shape the day-to-day delivery of support, and ensure that each person who walks through our doors is met with dignity, understanding, and hope.
If you’re detail-oriented, driven by purpose, motivated by impact, and ready to build something that matters, we’d love to hear from you.

MAIN DUTIES AND RESPONSIBILITIES:

1. Liaise with local authorities, funders, stakeholders, and staff to maintain and grow the programs, secure referrals, and secure ongoing funding.
2. Instigate, develop, and manage working relationships with referral sources (local authorities, partners, health professional staff) to ensure consistent referral routes.
3. Develop and maintain monitoring and delivery systems to ensure compliance and high-quality delivery.
4. Manage, motivate, and monitor the delivery team in line with internal policies and procedures, including the Performance Management Framework, Health and Safety, and the LifeLine code of conduct.
5. Work with the delivery team and Comms to produce case studies and models of good practice to raise the profile of the work and secure future funding.
6. Managing and coordinating referrals on the CSM system for the department’s triage process.
7. Regularly monitor contract performance and staff caseloads to ensure the most efficient and effective use of resources and development opportunities for staff.
8. Develop an environment of trust where communication, sharing of knowledge, and best practice is encouraged and where there is a willingness to tackle and resolve problems.
9. Identify staff training needs and lead and assist on staff workshops.
10. Develop and implement a structured program of therapeutic, wellbeing, and engagement activities for individuals attending the sessions.
11. Ensure a trauma-informed and person-centered approach underpins all aspects of the service.
12. Provide ‘on call’ support for out-of-hours services.
13. Provide quality assurance to all services on a monthly basis, including our out-of-hours services — offering visible leadership, listening to feedback, and reinforcing a culture of empathy and excellence. We value this commitment and provide time off in lieu of up to 9 hours per month.