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Wellbeing Therapist
Full Time
Competitive salary
3 Years Experience
Job Summary
As a Wellbeing Therapist, you will perform a range of luxury treatments in line with our brand ethos, ensuring every touchpoint of the guest journey is executed with precision, care, and intuitive attention to detail. Through in-depth consultations, you will tailor each experience to the individual, anticipating needs and delivering results-driven treatments complemented by expert aftercare guidance. You will also contribute to the commercial success of the spa through refined retail recommendations, thoughtful upselling, and the cultivation of lasting guest relationships.
Your tasks will include, but not limited to:
- Deliver bespoke spa treatments to an exceptional, luxury standard in line with brand protocols
- Conduct comprehensive consultations to curate personalized guest experiences
- Provide expert aftercare advice and recommend premium retail products with confidence
- Drive retail performance through intuitive upselling and guest engagement
- Maintain impeccable standards of cleanliness, organization, and presentation across all treatment areas
- Record guest preferences with precision, ensuring complete confidentiality
- Support opening and closing procedures, ensuring all spaces are flawlessly prepared
- Ensure full compliance with health, safety, and hygiene regulations at all times
About You
We are looking for a passionate and guest-focused Wellbeing Therapist to become a valued member of our outstanding Wellbeing/SPA team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.
You will have a minimum of three years’ experience as a Spa Therapist within a luxury spa or five-star hotel environment, supported by recognised beauty and/or holistic therapy qualifications. You are a polished and poised professional, with exceptional attention to detail and a passion for delivering elevated guest experiences.
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With a calm and intuitive presence, you take pride in creating moments of genuine care, ensuring each guest leaves feeling restored, valued, and truly indulged.
Your Benefits
WORKING AS A WELLBEING THERAPIST AT PAN PACIFIC LONDON
At Pan Pacific London, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. As part of our team, you will enjoy:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
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About Pan Pacific Hotels Group
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
- Hotel of the Year – Group (2023) | Catey Awards
- Hotel of the Year – London (2022/2023) | AA Hospitality Awards
- Forbes Five-Star Rating | 2022/2023
- Forbes Five-Star Rating | 2023/2024
- Forbes Five-Star Rating | 2024/2025
- Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
- Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Eligibility
All applicants for the role of Wellbeing Therapist must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
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Location: 80 Houndsditch, London EC3A 7AB, UK
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