The Sloane Club
Wellness Attendant
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About Us
The Sloane Club is a private members' club located in Chelsea with a membership base of c. 2,700. The Club began in 1922 as a residence for ladies in the armed forces, welcoming gentlemen, civilian ladies and families in 1976, celebrating its traditional British heritage.
The Club offers Members access to bedrooms, food & beverage, event spaces, a workspace, meeting rooms and opportunities to engage with other Members through an events calendar. The clientele is older, price sensitive and predominantly using the Club to access discounted bedroom rates.
In 2017, The Sloane Club was acquired by Queensway together with Clearbell with a view to significantly changing the brand, member demographic and experience and becoming one of London's leading private members clubs and a scalable lifestyle brand.
Our research has shown us there is a clear gap in the market for a club in Chelsea that honours all the component parts of an individual's life and facilitates the convergent lifestyle.
A major redevelopment is currently underway, with the first phase due to complete in March 2025. The business is remaining operational throughout the redevelopment. The Club upgrade includes a full renovation of the interiors as well as the introduction of improved facilities such as a wellness offering, private meeting and events spaces, workspace, refurbished bedrooms and enhanced restaurants and bars including a roof terrace and retail unit. The renovations are being carried out under the creative direction of Russell Sage Studio.
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We believe that after we have made an investment in upgrading the experience, we will have the power to significantly drive subscriptions, rooms and F&B revenue from Members and non-members across The Sloane Club and Sloane Place boutique hotel.
The Sloane Place F&B outlet has c.60 covers and a small basement bar. Serviced from the same kitchen as the Club, we believe Sloane Place can become a popular neighbourhood restaurant for Members, locals and visitors alike.
The Role
The Wellness Attendant is responsible for delivering exceptional service while ensuring every area of the Wellness Department is maintained to the highest operational and presentation standards. This role combines hospitality, member care and operational support to create a seamless luxury wellness experience at The Sloane Club.
What You'll Do
Member Experience
- Welcome members and guests in a warm, friendly and professional manner
- Build rapport with members and anticipate their needs
- Provide assistance and answer general enquiries
Facility Presentation
- Maintain the cleanliness and presentation of all wellness spaces
- Prepare and reset the gym, studios and recovery facilities throughout the day
- Ensure towels, amenities and refreshments are always available
- Report maintenance issues promptly
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Operational Support
- Support the setup and reset of fitness classes
- Assist with opening and closing procedures
- Complete daily operational checklists
- Support retail displays and departmental events where required
Standards
- Deliver consistently high levels of customer service
- Maintain excellent personal presentation
- Follow all health, safety and operational procedures
- Contribute positively to the wider Wellness team
What We're Looking For
- Excellent communication and interpersonal skills
- Strong organisational skills and high attention to detail
- A genuine passion for delivering exceptional customer service
- Friendly, approachable and professional, with excellent personal presentation
- Reliable, proactive and a strong team player
- Comfortable working as part of a diverse, collaborative team
Nice to Have
- Experience within hospitality, luxury fitness or wellness
- First Aid qualification
- Gym or leisure industry experience
What We Offer
- Competitive salary
- Generous holiday
- Employee discounts, meals, etc.
- Genuine opportunities for growth and career advancement within a prestigious, respected brand
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