4) Events enablement and workplace activations (where in scope)

• Ensure end-to-end event readiness and strong cross-team coordination for events taking place throughout the building.
• Ensure pre-event engagement and communication routines are in place (e.g., stakeholder briefings and weekly event team meetings) to maintain seamless service delivery.
• Ensure post-event feedback, audits, and inspections are completed, and improvement actions are implemented.

5) Building operations & site operational management

• Lead and monitor day-to-day building operations, ensuring industry best-practice operations are implemented to deliver first-class workplace outcomes.
• Oversee Planned Preventive Maintenance schedules in line with local regulations and required standards, engaging with engineering support resources as needed.
• Ensure minor repairs and works are supervised appropriately and delivered safely, on time, and within budget.
• Ensure participation in planned/unplanned incidents (e.g., shutdowns, evacuations) and that emergency procedures and Business Continuity Plans are current and enacted when required (including acting as Fire Safety Manager when required).

6) Contract, supplier, and service partner management

• Ensure all contracts under role ownership are professionally delivered (including the contract with the customer and contracts with business partners).
• Ensure contractor onboarding/offboarding and inductions are completed appropriately, and standards are upheld.
• Maintain appropriate levels of communication with all service providers across the site, ensuring joined-up delivery and a “one team” approach.

7) Financial management & value delivery

• Set and deliver agreed financial targets (revenue, expenses, debtor management, and savings objectives), including managing performance to any Guaranteed Maximum Price commitments where applicable.
• Support budgeting and participate in reforecasting to maintain financial accuracy and control.
• Ensure all client billing, financial reporting, and supply chain payments are accurate and completed to agreed timelines and terms.

8) Risk, compliance, and governance

• Drive a risk-conscious culture and ensure compliance with Health, Safety, Environment, and Risk Management policies and procedures.
• Ensure incidents are reported per required internal and client procedures and that emergency call-out/rectification processes are swift and effective.
• Ensure account processes and procedures are monitored and updated in line with Master Services Agreement requirements.
• Maintain data integrity across systems used to manage the account (including management information platforms and system drawings), escalating issues promptly when required.

9) Technology, automation, innovation & sustainability

• Develop new ways of working through innovative technologies, automation, and improved operational routines.
• Demonstrate commitment to sustainability programs in all parts of the office, working collaboratively with workplace teams and partners to embed sustainable practices.

10) Reporting and stakeholder communication

• Provide standard monthly/quarterly/annual reporting and management reports as required, ensuring accuracy and timeliness.
• Build and maintain strong relationships with client stakeholders, colleagues, guests, key service partners, and other on-site business partners, networking confidently at all levels.

11) Flexibility and wider support

• Remain flexible to perform other duties within the wider workplace team as required, including supporting cross-site projects, site visits, and critical operational needs.

Skills (required)

• Excellent written and verbal communication skills, including presentation and negotiation.
• Strong leadership and people management capability; able to mentor and develop teams.
• Strong stakeholder management with the ability to network at all levels.
• Strong organizational skills; able to manage multiple projects and competing priorities.
• Strong customer focus and commitment to service excellence in a highly demanding, high-visibility environment.
• Strong analytical skills and attention to detail, including data integrity and reporting discipline.
• Confident decision-making and calm under pressure, with a proactive approach to problem-solving.
• Comfortable leveraging technology to improve service delivery (automation, systems, reporting).

Experience & Qualifications

• Progressive experience in Facilities Management, Property/Building Operations, Workplace Experience, Hospitality, or related customer-facing environment.
• Demonstrable experience leading teams and managing complex service delivery (portfolio/site).
• Financial management experience including budgets, forecasting, and cost control.
• Experience working in a regulated environment (financial services preferred).
• Degree (or equivalent) in Building Management, Facilities Management, Business Administration, or related discipline preferred; professional FM qualifications (e.g., IWFM/RICS) beneficial.

Location:

On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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