Queen Square Recruitment
WFM Functional Consultant
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UKG WFM Functional Consultant
💰 £650/day (Inside IR35)
📍 UK (Mainly remote, 1 day in office or as needed)
📅 1 year Contract
Our client is looking for an experienced UKG WFM Functional Consultant to support and optimise workforce management processes across retail operations. You will provide functional expertise across UKG Pro modules, helping deliver efficient scheduling, timekeeping, absence management, labour compliance, reporting, and process improvements. This is a highly business-facing role requiring strong UKG functional knowledge and the ability to translate operational requirements into scalable workforce solutions.
Key Responsibilities
- Configure and maintain UKG Pro Workforce Management modules, including Scheduling and Absence Management.
- Support employee lifecycle processes including hires, transfers, promotions, and terminations.
- Work with HR, Payroll, Operations, and Store Management teams to optimise workforce processes.
- Support timekeeping, labour tracking, scheduling, and workforce compliance activities.
- Ensure compliance with labour regulations, overtime policies, and scheduling rules.
- Develop reports and dashboards for labour costs, staffing, compliance, and operational performance.
- Drive continuous improvement through UKG enhancements, upgrades, and process optimisation.
- Provide end-user support, issue resolution, and liaison with UKG support teams.
- Deliver training sessions and create user guides and process documentation.
- Support workforce transformation initiatives across multiple retail locations.
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Essential Skills
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- Strong functional experience with UKG Pro / UKG Workforce Management.
- Experience with Scheduling, Time & Attendance, and Absence Management.
- Strong understanding of retail workforce operations and labour compliance.
- Experience developing reports and analytics using UKG reporting tools.
- Ability to manage large data volumes with high accuracy.
- Excellent stakeholder management and communication skills.
- Experience supporting multi-site or shift-based workforces.
Desirable Skills
- Experience within retail, warehousing, or distribution environments.
- Experience supporting UKG upgrades and enhancements.
- Training and user adoption experience.
- Knowledge of workforce optimisation and labour analytics.
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