WHAM & Wardrobe Structure

The WHAM room sits within the wardrobe structure closest to our principal department. The Department is made up of three sub-departments, each with a dedicated team assigned for the duration of the run:

Principals

The principals department supports 50 performers daily. The WHAM team are responsible for ensuring all actors apply their make up correctly in accordance with the design and facechart they are given for that character, offer support with hair prep, apply all wigs and facial hair to the highest standard, apply hats and ensure these are pinned in correctly and will withstand 12 hours on set. This area demands meticulous continuity management, strong attention to detail, and an exceptionally organised workflow to meet the pace and precision of the performance schedule.

Father Christmas

Dedicated exclusively to our most iconic role, this department supports 50 Father Christmas performers throughout the day. Responsibilities include maintaining setting and dressing facial hair, providing support to Father Christmas during application. Ensuring immaculate presentation before and during his time with guests. Wham also provide support to the FC wardrobe assistants including training in care of facial hair.

Groups

Working with ensemble and crowd performers, Groups is a high-energy, fast-paced environment. Each day, over 200 elves are dressed across 15 different costume designs, requiring excellent organisation, consistency, quality control, and rapid turnaround. Although WHAM are not directly linked to the groups, we offer support to the Wardrobe team in ensuring the hair is done to a good standard and make up applied correctly.

Show & Shift Information

The show runs daily from 8:00am to 6:00pm, with a new audience beginning their journey every 30 minutes. Each audience experiences approximately 1.5 hours of scripted performance, followed by 1.5 hours of immersive free time in the Elven Village, before meeting Father Christmas.

WHAM shifts are split as follows:

• AM Shift: 6:00am – 3:00pm
• PM Shift: 2:45pm – 11:45pm

The show operates 7 days a week. Wardrobe schedules follow a 5 days on / 2 days off rota, with no guaranteed weekend days off.

The Team & Opportunity

This is an exciting opportunity to be part of a large, passionate team within a fun, fast-paced environment. Per site, we are recruiting:

• 1 Deputy
• 10 WHAM Assistants

We are deeply committed to developing and nurturing our teams. Our goal is to build a department that encourages growth, progression, and return year after year — creating a strong, experienced WHAM team that continues to deliver exceptional standards and unforgettable shows.

Key Responsibilities

• Conduct fittings with the WHAM Manager. Answering to the Costume Manager and WHAM Supervisor.
• Be acting Manager of the WHAM Team, in the absence of the WHAM Manager.
• Develop and share an exceptional knowledge of the WHAM standards and Designs.
• Assist in the set-up and organisation of the department on site.
• Attend training and support the WHAM Manager in delivering training to the WHAM Team On-site.
• Assist in overseeing the application of Wigs and Make-up precisely and compassionately.
• Enforce and maintain the Lapland UK Standards, and support the WHAM Assistants in doing the same.
• Maintain and develop existing systems used for the smooth running of every shift/show. Including implementing systems to ensure Wigs are dressed to a high standard, and Make-up is kept clean and hygienic between shows.
• Oversee the identification and execution of necessary maintenance in a timely and proactive manner to keep all Wigs in good condition during the show dates. Making sure to keep a detailed log, in online live documents, of any repairs and notify the Manager of any concerns.
• When acting as Manager, update and communicate online cast lists to assistants to set up the Wigs and Make-up for each day of shows.
• Assist in overseeing the handovers of WHAM Assistants between shifts to ensure online logbooks and communication are effective.
• Provide support and guidance to the WHAM Assistants.
• Support the WHAM Manager in the day-to-day running of the department, including rotas and scheduling as well as team supervision and training.
• Respond quickly and efficiently to any on-set WHAM Calls.
• Cooperate and create relationships with Management from other departments on site.
• Champion a Safe and approachable WHAM department.
• Monitor and Update the WHAM Rota throughout the season.
• Assist in managing the De-Rig efficiently, ensuring an accurate Inventory is provided to the Costume Team.
• Ensure all Wigs are washed and set to the WHAM Supervisors standards before packing away for the year. (London Only)
• Sewing tasks will be expected e.g. stitching weft and crinin to hats.
• Manage the Stock of Consumables on Site.
• Maintain the Infrastructure On-Site.
• Create a supportive and positive WHAM environment with the cast and team.
• Represent the company and comply with company policies.

Role Requirements

• Excellent Organisation
• Leadership Skills
• Excellent Problem Solving
• Excellent Teamwork and Communication
• Passion for the role and the company
• An ability to remain calm under pressure
• Proven experience in Wig setting and maintenance
• Excellent Knowledge of Wig styling techniques and makeup application.
• Proven experience in live theatre
• Good Knowledge of maintenance techniques
• Proven experience of managing a team of at least 2-3 assistants
• Managing rotas
• Good Knowledge of Excel and Google Drive

Life at LaplandUK

At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results.

We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on