TRANSCEND
Wholesale Account Manager
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Company Description
Transcend is a wholesaler and distributor of branded products from around the world, with a primary focus on beauty, cosmetics, haircare, personal hygiene, and perfumery. Established in 2017, the company began as a retailer and is now expanding into the B2B wholesale market. Transcend maintains a diverse catalog of more than 1,000 products in stock at any given time, offering variety and choice to its partners.
Role Description
The Wholesale Account Manager is a full-time, hybrid role based in London, with a mix of on-site work and some work-from-home flexibility. This role is responsible for managing wholesale customer accounts, maintaining strong relationships, and ensuring timely, accurate order processing.
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Key Responsibilities
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- Handling inquiries
- Resolving issues
- Coordinating with internal teams on stock availability and pricing
- Preparing quotations and proposals for B2B clients
- Identifying new sales opportunities
- Following up on leads
- Supporting negotiations
- Contributing to revenue growth
The role involves regular communication with suppliers and distributors, monitoring market trends, and maintaining accurate records in CRM or similar systems.
Qualifications
- Strong Account Management skills, including relationship building, retention, and account growth.
- Customer Service skills to handle inquiries, resolve issues, and provide responsive support to wholesale clients.
- Effective Communication skills, both written and verbal, for interacting with customers, suppliers, and internal teams.
- Sales skills, including lead follow-up, negotiation support, and closing opportunities in a wholesale environment.
- Knowledge of Wholesale operations, such as pricing structures, order cycles, and inventory coordination.
- Relevant experience in B2B sales, distribution, or FMCG/beauty product sectors is beneficial.
- Strong organizational skills, attention to detail, and proficiency with spreadsheets, CRM tools, and basic business software are preferred.
- A diploma or degree in business, commerce, marketing, or a related field is an advantage, along with the ability to work collaboratively and meet targets.
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