Marc Jacobs
Wholesale Area Intern (Italian Speaking) - Marc Jacobs
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POSITION
Objective of the Role
Within the EMEA team in London and reporting both to the global Supply Chain team and Wholesale EMEA team, the Wholesale Assistant Intern will ensure a perfect coordination between the headquarter and the Local Sales operation (Wholesale) for EMEA in regards to key topics such as Seasonal launches, Order portfolio fulfilment, Warehousing, Transportation, After-Sales, Credit Management, Store openings, Market sessions.
He/she ensures the constant link between the sales administration and supply chain team (including Customer Service and Credit) and the Retail & Wholesale EMEA team in London.
The intern will also manage a direct relationship with Italian customers, supporting order follow-up, delivery coordination, after-sales requests, and daily customer service activities, ensuring a high level of service and alignment with brand standards. Supporting Wholesale Area Manager during sales campaign with market appointments, order uploads, Order confirmations, purchase orders, deliveries, returns, etc.
This is a 6 months internship.
JOB RESPONSIBILITIES
Main Responsibilities
Supply - Sales & Distribution
- Coordinate seasonal launches (Retail, Wholesale) according to the global marketing plan and the regional product availability
- Coordinate with Sales, Customer Service, and Credit departments to reach monthly invoicing targets (OTIF)
- Help maximize regional turnover through in-season replenishment and commercial action plans
- Regularly maintain the customer database (contacts, incoterm, etc.) & follow-up on new account creation requests and developments.
- Maintain customer rating (based on fall out rate, credit management evaluation, etc…) and suggest action plan.
- Assist the sales team in the implementation of the automatic replen program (NOOS - Never Out of Stock)
- Create and provide tools to stimulate reorders and animate the EMEA WHS distribution network. Follow up EMEA Reorder portfolio.
- Coordinate with logistics, and supply chains of key partners and department store.
- Market: attend customers meetings when needed and provide live visibility on replenishment inventory and business development
- Retail: Oversee the bi-weekly replenishment and the target stock levels by SKU for EMEA Retail Stores. Coordinate in store new launches.
- Support the Wholesale and Retail projects from a sales administration, logistic, and inventory standpoint.
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Inventory Management
- Monitor top sellers’ availability in EMEA DC through rebalancing with other regional DCs
- Provide monthly regional stock picture to plan off-price activity and liquidation opportunities
- Coordinate yearly physical stock takings at the DC and in the stores according to Finance / HQ guidelines and calendars
Sales Administration
- Assist the Customer Service to reach monthly invoicing Target and provide support in solving local issues when necessary.
- Provide local knowledge to increase customer satisfaction level in EMEA
- Follow up together key strategic projects from a logistic / supply chain perspective: Pop up, launches, Events.
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Credit Management
- Coordinate with the Credit Management Service to push shipping once payment is received and provide support in solving local issues when necessary.
- Help Interact with customers when credit management issue occurs in order to find solutions.
- Provide local knowledge to increase customer satisfaction level in EMEA
Reporting
- Follow the fulfilment and the dilution for each assigned VIC monthly vs. yearly objectives (Customer health card)
- Analyze Sell-Out information from the customers to customize reorder proposals
- Provide ad-hoc reports and statistics (stock availability, deliveries, pricing) to the Sales Team / Customers
PROFILE
Main Selection Criteria:
- Experience / Internship in Supply Chain or Sales Administration
- Understanding of warehouses systems, credit control, logistics
- Customer- and result-oriented
- Sales oriented and good analytical skills
- Team player attitude, good communication skills
- Excellent coordination and organizational skills with strong attention to detail
- Capacity to multi-task & work under pressure / shifting priorities
- Fluent English and Italian is a must, French or German is a plus
- Excellent working knowledge of Office (Excel, PowerPoint)
- Previous working experience with ERPs (AX, SAP) a plus
- Proactive approach in tackling issues and identifying solutions
- Keen interest in luxury and fashion
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