Bamford Collection
Wholesale Coordinator
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About the Role
The Bamford Collection are looking for an organised, proactive and detail-oriented Wholesale Coordinator to support the day-to-day operations of our wholesale business.
Working closely with the Account Manager and cross-functional teams, the role will ensure the efficient coordination of customer orders, supply and logistics, product information, new product launches, invoicing and customer enquiries.
With a proactive and detail-oriented approach, the Wholesale Coordinator will help maintain strong partner relationships, ensure operational accuracy and support the timely delivery of commercial priorities across the business.
Hours: 40 hours a week, 5 days in the office, Kingham, Oxfordshire.
Salary: £30,000 per annum
Responsibilities
- Wholesale Operations & Customer Support: Act as a key point of contact for day-to-day wholesale enquiries, responding promptly and professionally to customer requests and ensuring issues are followed through to resolution.
- Order Management & Logistics: Coordinate wholesale orders from placement through to dispatch and delivery, working closely with warehouse and supply chain teams to meet agreed timelines.
- Stock & Supply Coordination: Monitor customer forecasts, order progress and product availability, proactively identifying and escalating any potential delays or supply issues.
- Product Information & Pricing: Maintain accurate product information, wholesale order forms and price lists, ensuring updates are communicated to partners in a timely manner.
- New Product Launches: Coordinate operational activities and deadlines for new product launches, ensuring pricing, imagery, product information and retailer documentation are completed ahead of launch.
- Invoicing & Administration: Liaise with the Accounts team to resolve invoice queries and discrepancies, maintaining accurate records and supporting efficient wholesale administration.
- Project Coordination: Support wholesale projects, partner activations and commercial initiatives, helping to ensure activities are delivered effectively and to schedule.
- Relationship Management: Build strong working relationships with internal teams and external wholesale partners, supporting the Account Manager in maintaining positive and effective partnerships.
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Skills and Requirements
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- Previous experience in a coordination, administration, customer service or sales support role, ideally within wholesale, retail, FMCG or a similar commercial environment.
- Excellent organisational skills, with the ability to manage multiple priorities, meet deadlines and maintain a high level of accuracy.
- Strong communication and interpersonal skills, with the confidence to liaise professionally with customers, suppliers and internal stakeholders.
- A proactive approach to problem-solving, with the ability to identify issues, take ownership and follow through to resolution.
- Strong attention to detail, particularly when handling orders, pricing, product information and administrative processes.
- Good IT skills, including confidence using Microsoft Office and Excel; experience with order management or stock systems would be advantageous.
- A collaborative and flexible approach, with the ability to work effectively across different teams and brands.
- A genuine interest in the Daylesford Organic and Bamford brands, their products and their commitment to conscious living and sustainability.
Perks and Benefits
- Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:
- Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.
- Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.
- Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.
- Book any of our wellness classes, treatments, services or courses at the Daylesford cookery school with 30% off for all employees.
- Receive 60% off all Bamford skincare and 30% off apparel in-store and online.
- Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.
- Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand
- Padel Discount: (Cotswolds)
- Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group
- Local Gym Discounts: (Cotswolds Area)
- Wellbeing modules: to provide practical support and advice for your wellbeing
- Electric Car Scheme: (subject to criteria, following probation)
- Volunteering Days: One paid day per year to volunteer with a charity of your choice
- Private Medical: Subsidised private medical insurance through Bupa
- Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
- Life Assurance: Cover equivalent to one year of your annual salary
- Enhanced Family Leave Pay: (T&C’s apply)
- Enhanced Company Sick Pay: (T&C’s apply)
- Enhanced Holiday Pay: (up to 33 days per annum including Bank Holidays, Pro-Rata)
- Refer a Friend Scheme: Earn up to £750 when you refer a friend to work with us (T&C’s apply)
- Flu Jabs: (optional, available twice per annum)
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