Overland Shoes
Wholesale Customer Service Representative
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Wholesale Customer Service Representative
We are looking for a friendly, organised and detail-focused Wholesale Customer Service Representative to join our growing team, supporting our distributors, licensing partners and in-house wholesale accounts.
You will take ownership of your accounts and manage their orders from start to finish, building strong relationships, keeping customers updated and working closely with our Sales, Logistics, Distribution Centre and Credit teams to make sure everything runs smoothly.
Our brands are growing quickly, so this is a busy role with plenty going on. We are looking for someone who enjoys working with customers, is comfortable juggling different priorities and takes pride in getting the detail right.
What you’ll be doing:
- Managing and processing wholesale orders from placement through to shipment
- Building strong relationships with distributors, licensing partners and wholesale customers
- Keeping customers informed about availability, delivery dates and any changes to their orders
- Proactively managing delays, cancellations and replacement styles to keep orders on track
- Working closely with our Distribution Centre and Logistics team to coordinate picking, shipping and collections
- Liaising with nominated freight forwarders for customers operating on Ex Works terms
- Working with our Credit team on payment queries and order holds
- Managing pro-forma invoices, returns and credits
- Monitoring the order book and helping to convert orders into sales as efficiently as possible
- Supporting repeat orders and top-ups and spotting opportunities within your accounts
- Maintaining accurate customer and order information and producing regular reports
- Working closely with the wider Customer Service and Sales teams to share updates, opportunities and any areas of concern
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What we’re looking for:
- A warm, confident communicator who enjoys building relationships with customers
- Strong organisation skills and excellent attention to detail
- Someone proactive who likes solving problems and seeing things through
- Confidence using Excel – PivotTables and VLOOKUP knowledge would be an advantage
- The ability to work at pace and manage multiple priorities
- A positive, collaborative approach
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Previous experience within wholesale, fashion, footwear, retail operations or a similar product-led environment would be a real advantage. Experience of Styleman would also be useful, but isn’t essential.
What we offer:
- Hybrid working
- 25 days’ annual leave plus bank holidays
- Private healthcare
- Life assurance and critical illness cover
- Heavily discounted products and four free pairs of shoes per annum
- Additional paid holiday during our winter closure, typically between Christmas and New Year and not taken from your annual leave allowance
If you are customer-focused, organised and enjoy being the person who keeps things moving, we would love to hear from you.
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