Job Description

This is a varied and hands-on role covering a broad range of responsibilities, from processing wholesale customer orders and supplier orders to managing partner data, supporting deliveries, and day-to-day coordination.

We are looking for a commercially minded, detail-oriented individual who thrives in a fast-paced environment and is excited to contribute to both operational excellence and account growth.

Requirements

• Support the full wholesale order cycle, from PO to delivery, and after-sales service
• Act as a point of contact alongside the Senior Wholesale Merchandiser, for wholesale customers and suppliers, providing timely and accurate support ensuring customers have full visibility of their expected delivery
• Maintain accurate records across systems, including orders, pricing, inventory, and contacts
• Sample Management for both Wholesale Customers and Ecomm ensuring that samples arrive on time for photoshoot deadlines and customer sample requirements
• Alongside the Wholesale team, maintain strong relationships with Wholesale Customers
• Complete data forms and provide any required information as part of the sales cycle
• Collaborate with operations, logistics, and finance teams to ensure smooth partner experiences
• Contribute to growing existing accounts through proactive support and customer service
• Identify opportunities to improve processes, including automation, and AI where relevant