The Modest Merchant Limited
Wine Operations & Office Assistant
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About The Modest Merchant
Based in Hackney, The Modest Merchant is a young and fast-growing wine importer, wholesaler, and retailer with a clear sense of purpose: To champion modern, low-intervention wines from some of Europe’s most exciting small producers. We work directly with the growers, building genuine relationships and bringing characterful, expressive wines to both the on and off trade. As the business continues to expand, we’re shaping the foundations for what comes next and looking for someone who wants to be part of that journey.
The Role
This is a hands-on role at the heart of the business. As Administrative Assistant, you will keep sales, imports, and day-to-day operations running smoothly, processing orders, maintaining inventory, coordinating deliveries, and managing sample requests. You will also support marketing activities, including social media and website content, and will assist with customer events and tastings. You will report to the Operations Manager and work closely with the Finance team and Managing Director.
This is a fantastic opportunity to grow your career in a supportive, collaborative, and wine-focused environment, with scope to get involved in creative projects, in-person events, and shaping how we present our wines.
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Key Responsibilities
- Manage wholesale and retail orders, ensuring they’re accurate and on time.
- Keep our inventory (Cin7) and CRM up to date so stock information is always reliable.
- Coordinate with the warehouse on inbound and outbound shipments and order fulfillment.
- Assist with supplier and customer communications via Outlook.
- Maintain accurate records and spreadsheets using Microsoft Excel.
- Help with import administration and logistics documentation.
- Support us in social media and marketing activities as well as in-person wine events.
- Provide general administrative support to the team as needed.
What we're looking for
- Strong Microsoft Office skills, especially Excel (formulas, reporting, data management) and Outlook (inbox management, professional correspondence). You take pride in systems, processes, and working accurately.
- Quick to learn new online platforms, including Xero, Cin7, Shopify, and Vision.
- Exceptional attention to detail. Accuracy matters in orders, stock figures, and client communications.
- Highly organized, able to juggle multiple tasks, prioritize effectively, and meet deadlines without dropping the ball.
- Confident with numbers and comfortable reconciling data and spotting discrepancies.
- Able to follow established processes precisely while staying proactive and resourceful when things do not go to plan.
- Adaptable, flexible, and an active listener, thriving in a fast-moving, evolving environment.
- Interest in wine and outward enthusiasm for being part of a values-driven, growing brand in an exciting sector.
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What we offer
- Competitive salary with bonus incentives.
- Workplace pension scheme.
- Generous staff discounts across our range.
- Free monthly wine allowance.
- 25 days holiday (excluding public holidays), plus your birthday off.
- Cycle to Work scheme.
- Summer Friday early finishes.
- Regular team lunches.
- Opportunities for growth and learning in a supportive, collaborative environment.
- Be part of a friendly, close-knit team that values creativity, quality, and excellence.
£29,000+ p.a. depending on experience
How To Apply
Please send your CV and a brief covering email telling us why you're the right fit. In your cover email, we'd especially love to hear about your experience with the computer systems and tools that keep you organized and precise in your work.
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