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Women’s Keyworker – Female
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To provide holistic support for women experiencing multiple and complex needs. Women include those serving a community order and women released from HMP Eastwood Park.
As a Keyworker you will offer gender-responsive, trauma informed practical and emotional support and interventions to address needs with housing, substance misuse, health, finance, previous trauma, children & families and education, training and employment with the aim of reducing social harms and re-offending whilst empowering women to access opportunities to reach their full potential. This role is subject to review and change as the Women’s centre projects develop.
Job Title Women’s Keyworker – Female
Department Women’s Community Services
Location Cardiff
Salary £27,000pa
Hours 35 hours per week (flexibility to work outside of working hours as required)
Pension Auto Enrolment Pension in force (6% employer contribution)
Key Responsibilities
Case Management
- Hold a caseload of women accessing the service on community orders or resettling from prison
- Work in collaboration with referring organisations including the National Probation Service and HMP Eastwood Park
- Provide 1:1 practical and emotional support to women
- Facilitate group interventions for women as agreed
- Provide outreach services to increase accessibility and engagement
- Undertake a comprehensive assessment with each woman to identify needs to produce a collaborative strength-based action plan
- Work collaboratively with women based on individual need with the aim of increasing life opportunities and promoting personal change
- Work with partner organisations and assist women to access support services in response to need
- Attend multi-agency meetings where appropriate and to act as an advocate within prescribed protocols
- Attend Family and/or Criminal court when necessary
Service Delivery and Development
- To contribute to developing partnerships and maintaining up to date knowledge of services available and communicate this to clients and professionals
- To develop and maintain positive and mutually supportive stakeholder and networking relationships particularly with: Police and Criminal Justice, housing providers, Social Services, substance misuse and health services
- To adopt a support co-ordination approach, communicating and keeping all relevant parties informed of any issues, concerns and successes with particular attention to risk
- To work with your colleagues and Team Leader to ensure the service delivers and maintains excellent standards
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General
- To work to The Nelson Trust ethos and values
- To be responsive to women’s needs and utilise a trauma-informed approach
- To be aware of and work to confidentiality and information sharing protocols
- To work from co-location and satellite sites within the service delivery area as appropriate
- To be aware of, and work to Child and Adult Safeguarding principles, practice, and procedures
- To make use of internal line management and supervision as provided
- To be responsible for own safety and others affected by your activities and to ensure adherence to the Nelson Trust policies and procedures regarding Health & Safety including lone working
- To maintain and update clear and accurate written and computer records of case management
- To utilise a range of qualitative and quantitative tools to monitor women’s journey of progress
- To attend relevant training and development events
- To keep abreast of issues affecting women both locally and nationally
- Perform any other duties as may be reasonably expected from you as directed by line management
All posts within The Nelson Trust are subject to a three-month probationary period.
SAFEGUARDING The Nelson Trust takes seriously its responsibility for safeguarding and is committed to safeguarding and promoting the welfare of its service users. Therefore, we require that all staff share this and act accordingly by applying organisational policy and procedure and attend annual safeguarding training.
EQUALITY & DIVERSITY Through personal example and clear action demonstrate commitment to equality and diversity ensuring equality of access and treatment in employment and service delivery to all.
HEALTH & SAFETY Promote the Health and Safety at Work Policy and Procedure and ensure these are implemented effectively within the department and at no time act in a way that may jeopardise the health and safety of clients, staff of visitors to the Nelson Trust.
The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with your job and, in addition, as a term of your employment you may be required to undertake various other duties as may reasonably be required.
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The Nelson Trust periodically reviews job descriptions to ensure that they reflect the requirements of the role as the service develops.
This post is exempt from the Rehabilitation of Offenders Act (1974) as it involves access to vulnerable adults and/or children and successful applicants will be required to undertake an enhanced level Disclosure & Barring Service Check. Applicants must be prepared to disclose any convictions they may have and any orders, which have been made against them. Our organisation is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment.
This post is exempt under the Equality Act 2010, Schedule 9, Part 1
Person Specification
Requirements
Essential
- Experience of working with women with multiple complex needs (MCN)
- Experience of developing partnerships with local organisations
- Experience of undertaking needs assessments and maintaining risk assessments
- Experience of designing and delivering support plans tailored to individual needs
- Experience of monitoring and data collection systems
- Willingness to work holistically and deliver trauma informed approaches
- Knowledge of women’s multiple & complex needs e.g. domestic abuse, substance misuse
- Ability to understand, empathise and uphold The Nelson Trust ethos, aims, principles and policies
- Adherence to organisational policies, particularly with regard to child and adult safeguarding
- Ability to engage with women who may find it difficult to access services
- Ability to prioritise and manage a caseload
- Ability to cope in stressful situations
- Ability to communicate with and develop and maintain constructive working relationships with a wide range of people using excellent interpersonal and communication skills.
- Commitment to extending professional competence, including ability to reflect on practice
- Good computer literacy and administrative skills
- Car driver with full access to a vehicle and willingness to travel. There is an expectation that you will be required transport clients or volunteers in your own vehicle on occasion (business insurance cover will be reimbursed)
Desirable
- N/A
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