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Work Flow Information Analyst
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Job Description
Shift Pattern
- Friday - Monday 06:00-16:30
The role
We are looking for a data driven, confident decision maker to join our Service Improvement team as an Analyst. Operating at the front line of daily performance, you will manage high frequency reporting. Including shift by shift hourly reports and daily operational summaries to keep control rooms, maintenance teams, and senior stakeholders aligned.
Please note this job does not entail remote working and is based on site.
What you will take on
- Execute high volume, repeatable operational workflows directly from the desk, prioritizing task execution and swift delivery over report creation.
- Actively generate, release, and route hourly work directly to warehouse operatives scanners, balancing workloads across various operational areas in real time.
- Compile and distribute hourly status reports across email and live team chat channels, keeping shift teams instantly informed of operational cadence.
- Act as a confident communication link, directly delivering live updates, answering operational queries, and providing immediate feedback to stakeholders across all levels on site.
- Compile and track all service related metrics across NDL, building the weekly service pack to review cross departmental service levels, error rates, and key improvement areas.
- Streamline high frequency manual tasks using formulas, queries, and basic scripts to increase shift output and speed up execution.
- Build and maintain clear Service Snapshot dashboards for site teams while delivering rapid ad-hoc data support for department managers.
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What you will bring
- Ability to plan and prioritise own workload, working to tight timescales.
- Ability to work independently or as part of a team.
- Good personal time management skills and awareness of how to use time efficiently to meet deadlines.
- Ability to critically analyse data and provide recommendations to support the senior management team.
- Technical skills and expertise working with datasets across different sources and formats.
- Experience with databases and data analysis.
- Advanced knowledge of Excel or Google Sheets equivalent.
- Strong data visualisation skills and ability to simplify complex information and present trends and key performance indicators for decision makers.
- A great work ethic, namely; a motivated team player with a positive attitude towards taking on new challenges.
- Calm under pressure and ability to work to short deadlines.
- Focused on continuous learning and growth within the role.
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
About Us
You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!
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About The Team
- Sharesave scheme
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Generous bonus scheme for many roles
- Restaurants with great food at amazing prices
- Access to fantastic discounts at our Staff Shops
- Free on-site parking
- 10% off most partner brands & up to 15% off Branded Beauty
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform.
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Support Networks - Access to Network Groups to empower and celebrate each other
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email Recruitmenthelpdesk@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 01977 327 900 and leave a voicemail.
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