Cognizant
Workday Integrations Consultant - AMS (Application Managed Services)
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AMS Consultant - Workday Integrations
The AMS Consultant is an experienced professional in Workday post-production support, who is dynamic, fast-paced, and familiar with the Application Managed Services (AMS) consulting practice. As a Workday Integrations AMS Consultant, they bring strong technical expertise, the ability to maintain business context, and a roll-up-your-sleeves work ethic to a team with a positive, can-do attitude, a collaborative culture, and a passion for helping clients succeed.
Key Responsibilities:
- Provide post-production application-managed support for Workday integrations across multiple client environments.
- Solve complex inter-system issues leveraging SaaS, SOA, and web services expertise.
- Enable clients to maximize their investment in Workday by optimizing integration operations, enhancing existing integrations, and deploying new integrations to meet evolving business needs.
- Execute day-to-day AMS activities for Workday integrations, including incident resolution, monitoring, troubleshooting, minor enhancements, and break/fix support.
- Support a variety of client contract models, including staff augmentation, ad-hoc support, and project-based delivery.
- Track issues and risks, communicate status effectively, and escalate concerns to service or project management as appropriate.
- Provide subject matter expertise on Workday integration best practices and patterns.
- Evaluate, communicate, and coordinate the technical impacts of integration design and configuration decisions.
- Facilitate knowledge transfer and educate clients on developing, operating, and supporting integrations to and from a SaaS platform.
- Develop deep expertise in Workday integration technologies while building broader knowledge of core Workday functionality and related modules, including Financials, HCM, Payroll, Benefits, and Talent.
- Work directly with business and IT stakeholders to gather requirements, evaluate design alternatives, and configure, test, and deploy integration solutions.
- Mentor junior consultants and actively share knowledge to help grow the AMS practice.
- Perform additional duties as assigned by the manager.
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Requirements:
- Bachelor’s degree or equivalent professional experience.
- Ideally 2–5 years of Workday consulting experience in a technical or techno-functional role.
- Hands-on experience supporting Workday integrations in a post-go-live or AMS environment.
- Demonstrated proficiency with integration technologies, including REST, JSON, SOAP, HTTP/S, SSL, PGP, SAML, and Workday integration tools.
- Experience with SaaS-based integration architectures and monitoring/support models.
- Strong communication and presentation skills, with the ability to effectively manage client expectations.
- Strong attention to detail, organization, and analytical problem-solving skills.
- Advanced Excel skills.
- Ability to effectively manage multiple clients and operate in a dynamic, growing ecosystem with minimal supervision.
- Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK.
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Why Choose Cognizant:
- Entrepreneurial environment that welcomes your ideas.
- Opportunity to do great work.
- Outreach programs that support communities and tap into your volunteer spirit.
- Learning opportunities to help current needs and advancement.
- Global operations, with opportunities in North America, Europe, and Asia Pacific.
- An abundance of Affinity groups to meet your needs.
Cognizant Core Values:
- Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
- Raise the Bar: We always aim for excellence in how we work and what we deliver.
- Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
- Do the Right Thing: We all lead with integrity and always make the ethical choice.
- Own It: We own the outcomes for our company, colleagues, and community.
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