Capgemini
Workday Lead - AMS
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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
About the Job You’re Considering
We are looking for an experienced Workday Lead to join our Workday Practice and strengthen our Application Managed Services capability. This is an office-based role in Manchester for someone who can combine deep Workday functional knowledge, service delivery discipline, and people leadership to deliver a critical service for our clients.
You will lead a global team supporting and enhancing live Workday environments, working closely with client stakeholders, service managers, functional specialists, technical teams, integration teams, and delivery leaders. You will help clients keep their Workday platforms stable, compliant, and continuously improving, while supporting the growth of a scalable, high-quality AMS capability.
Your Role
As a Workday Lead (AMS Specialist), you will act as a trusted advisor and service lead for clients using Workday as a business-critical HR platform. You will take ownership of complex functional and service topics, guide consultants across geographies, oversee incident, request, and enhancement activity, and ensure that work is delivered to agreed quality, service, and client expectations.
You will be expected to bring a modern AMS mindset: proactive, service-focused, outcome-led, and comfortable helping clients improve stability, adoption, data quality, automation, reporting, and responsible use of emerging Workday capabilities. You will also help shape the ways of working, assets, and standards that support a mature global Workday AMS service.
Your Skills and Experience
- Experience as a Workday professional working across implementation, post go-live support, optimization, or AMS services, with the confidence to take ownership of complex functional and service topics.
- Strong hands-on Workday configuration experience, ideally across Workday HCM and one or more areas such as Learning, Talent, Performance, Absence, Time Tracking, Recruiting, Compensation, Payroll, Security, or Reporting.
- Good understanding of end-to-end HR processes and how they are enabled, supported, and improved through Workday.
- Ability to lead and coordinate global teams, review work, mentor colleagues, and create clarity across distributed delivery models.
- Strong analytical and problem-solving skills, with the ability to diagnose complex issues, manage priorities, and communicate recommendations clearly.
- Excellent communication skills in English, with the confidence to engage client stakeholders, internal teams, and service leadership.
- A proactive, inclusive, and knowledge-sharing mindset, with a willingness to help build a high-quality AMS capability from the Manchester office.
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Desirable Experience
- Current Workday Pro certification in HCM or another relevant functional area such as Learning, Talent, Performance, Absence, Time Tracking, Recruiting, Compensation, Payroll, Security, or Reporting.
- Experience working within service management, production support, enhancement delivery, incident management, defect resolution, or continuous improvement environments.
- Experience leading AMS or post-production Workday services, including service transition, knowledge transfer, SLA/KPI reporting, release management, or backlog prioritization.
- Awareness of Workday integrations, Extend, Prism Analytics, reporting, security models, or broader enterprise architecture considerations.
- Experience supporting clients through Workday bi-annual releases, regression testing, adoption planning, and continuous improvement roadmaps.
- Understanding of responsible AI adoption in HR technology, including data readiness, governance, explainability, adoption, and change considerations.
- Experience supporting pre-sales, AMS solution shaping, transition planning, service design, proposals, or client demonstrations.
- ITIL, service management, HR qualification, or equivalent practical experience in managed services or HR transformation.
We Are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability
- Meet the minimum essential criteria for the role
Please opt in during the application process.
Your Security Clearance and Pre-Employment Checks
If you are successfully offered this position, you will go through a series of pre-employment checks, including:
- Identity
- Nationality (single or dual) or immigration status
- Employment history going back 3 continuous years
- Unspent criminal record check (known as Disclosure and Barring Service)
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
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You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and much more.
Flexibility to Work Your Way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Why You Should Consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs, and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering, and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
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