Workday Senior/Consultant, Financials for Production Services

Alchemy partners with Higher Education, State & Local Government, and Healthcare institutions to maximize their investment in Workday technology, delivering a proven approach with a deeply experienced team to unlock the full potential of these transformative solutions.  

At Alchemy, we believe that success begins with people, and we’ve made it our mission to hire individuals with great potential and to provide them with the tools and resources needed to build rewarding Workday consulting careers.  

Read more about Alchemy’s values here: https://alchemy.us/about-us

Your Role

The Production Services Senior Financials Consultant role is critical in ensuring that Alchemy provides high-quality, efficient service to Production Services customers for Workday Financials requests and needs. They will be responsible for triaging all new Workday Financials Production Services requests (cases), and either serving as the Lead Financials Consultant on the case, or helping to identify another consultant to assist, depending on their current bandwidth and the exact skillset required for the request. The Senior Financials Consultant works in partnership with customers to troubleshoot issues, develop and execute solutions, update configuration, and facilitate customer understanding of underlying issues. The Senior Financials Consultant should be a self-starter experienced across multiple Workday Financials workstreams.

Your Responsibilities

• Serve as a key member of the Alchemy’s Production Services team, triaging customer cases/requests, evaluating and understanding customers’ business requirements, troubleshooting issues, and updating or optimizing configuration in the area of Workday Financials on a daily basis.
• Gather requirements or assess customer Workday Financials configuration issues, design and configure solutions, perform functionality demonstrations in the tenant, assist with testing of Workday Financials integration solutions, and ensure effective knowledge transfer is provided to the customer.
• Deep expertise in Financial Accounting and reporting is required, with experience across additional Financials areas such as Budgets, Banking, Asset Management, and Procurement strongly preferred.
• Be able to multitask and reprioritize workload based on the priorities of new requests and the evolving priorities of existing cases.
• Assess, arrange, and organize workload to reach your billable utilization target most weeks.
• Collaborate effectively and synergistically with other Alchemy workstream leads and consultants.
• Work directly with the Production Services Senior Manager to keep them apprised of overall case statuses in the Workday Financials area, highlighting and customer concerns or potential risks.
• Ability to independently own complex customer cases from initial triage through resolution, including requirements gathering, solution design, configuration, testing, customer communication, and knowledge transfer. Participate in internal initiatives and process improvement.
• Maintain Workday certifications and qualifications.
• Collaborate effectively and synergistically on team-based cases (when multiple consultants are involved) and Phase X projects.
• Ensure customers understand and take advantage of Alchemy and Workday best practices.
• Help ensure customers remain referenceable.
• Take advantage of training opportunities to expand your skillset.
• Strive to innovate and suggest new approaches and tools to deploy Workday efficiently and effectively.