The Workday Service Manager is a hands-on role. The SM manages the successful delivery of post-implementation Tier 3 services on the Workday platform (HCM, Financials, Integrations, and Payroll) to strategic and high-growth potential clients. The Service Manager acts as the primary delivery contact for clients, provides configuration of solutions, is a proven subject-matter expert (in either HCM or Financials application suites), seeks opportunities for strategic partnership and growth, and partners with key internal client stakeholders.

In addition to your client-facing role, every Three Plus Consultant will have the opportunity to contribute internally to the development of our Project and AMS/Optimisation solutions, mentoring of colleagues, and improvement of how we engage with our customers. Location is remote/home-based with travel to client sites (up to 25% max). Note: the title does not imply that the individual fulfilling the role is part of the ‘management’ team at 3Plus. The grade level (point of entry to the role) would be considered as minimum as ‘Senior Consultant’.

Key Responsibilities

• Provide service leadership to a portfolio of Workday clients (typically, 4-5 strategic or high-potential clients).
• Proactively build partnership and bring the best of 3Plus to our clients through consultative engagement.
• Maintain client optimisation and product roadmaps in partnership with clients and internal 3Plus service line owners.
• Manage the intake of client requests process, conduct primary triage, and coordinate delivery with 3Plus subject-matter experts.
• Hands-on active involvement in configuration and delivery of consulting service.
• Manage delivery within the capacity allocated within the contracts; adhere to 3Plus best practices & policies; perform monthly variance analysis in terms of service usage and forecasts.
• Manage client delivery through coordination with internal functional and technical SMEs, assessment, and confirmation of work alignment to scope and engagement with internal and client teams to maintain task momentum and delivery timelines.
• Coordinate and lead internal and client-facing meetings needed to prioritize work, deliver tasks, track/report status, address project risks, and other actions as needed.
• Bring insights to our clients based on use-cases, solutions, and experiences we have gained across the wider 3Plus and HR Path client base.
• Work proactively with clients to position Workday AI capabilities as part of the evolution of the client’s Workday platform.
• Manage and foster strong relationships with our aligned clients, and their associated Workday partner execs.

Relevant Experiences & Skills

• 3+ years of account management/service delivery experience in technical solutions delivery (SaaS) (i.e., service delivery of technology solutions to internal or external clients preferably on Workday).
• 7+ years of experience working in Human Resources Information System (HRIS) or Financial Applications consulting or similar project delivery experience.
• Bachelor’s Degree or equivalent experience in technical, business, or financial discipline.
• Workday application certification as required or preferred according to the platform being supported; in cases where certification is required for the role, candidates that are not certified will be considered for the role, but they will need to successfully pass any required certification(s) as well as ongoing successful re-certification per platform requirements.
• Strong communication skills, both written and verbal, including the ability to synthesize information into clear, concise messages. Recognizes and tackles difficult conversations proactively; strong soft skills that facilitate resolution and win-win approach.
• Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner.
• Experience implementing complex, practical business solutions under multiple deadlines; adept at managing multiple clients and multiple projects simultaneously.
• Proven experience working creatively and analytically in a dynamic environment.
• Proven experience demonstrating initiative and curiosity to build skills in other areas by leveraging available trainings and platform documentation.

WHAT WE OFFER

A highly stimulating and fulfilling work environment with international development.

• Rapid career growth with numerous opportunities for development (horizontal & vertical): international mobility, training, and certification.
• A good work-life balance with telecommuting possibilities.
• Investment in the development of our employees; quarterly team events, annual seminar, etc.
• We are Happy at Work certified and continue to listen to our employees. If you value a culture that respects diversity, individual courage, integrity, excellence, and encourages team collaboration, HR Path is the place for you.

See you soon at HR Path!